Hello, It’s Me: Qatar’s Unconventional Way of Connecting With JFK Airport

Mar 7, 2018

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I get it: We all want answers. It’s been a rough winter for Northeast travel, with multiple superstorms, nor’easters and flooding airports. With cancellations and delays galore, we all just want to know where to go, what to do, and who can help.

It all began with a prim request for contact, just like any other frustrated traveler might tweet. Except the requester was no ordinary individual: It was @qrsupport, reaching out for help from none other than New York’s John F. Kennedy Airport.

After 43 minutes had passed with no response from @JFKairport, AvGeek @AirlineFlyer, Jason Rabinowitz, quipped:

About 20 minutes later, JFK replied. Not to the original tweet from Qatar, but to the Rabinowitz reply:

As far as the public Twitterverse can tell, Qatar still has not received a direct response on its own tweet — just a mention to Rabinowitz. However, the airport says it’s reached out to Qatar. Nevertheless, with so many means of communication, it’s funny to see airlines resorting to Twitter to have their issues taken care of. Airlines! They’re just like us.

Hang in there, Qatar Airways! We all feel your pain — especially with more than 2,300 flight cancellations for Wednesday alone.

Featured photo by @mp_develops via Twenty20

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