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Once again, Twitter proved to be the fastest way for consumers to get quick attention to an urgent issue. For affected passengers, issues could be felt across a number of areas — from check-in to boarding. A number of passengers were particularly incensed around the lack of top-down communication:
We’ve reached out to Air Canada for more information, and will update as we know more.
Meanwhile, social media customer service rep Quanisha is valiantly taking charge of the Air Canada Twitter account in this time of crisis, repeating iterations of the same message to an increasing number of frustrated travelers:
Featured image by Air Canada
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