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IHG made changes to its terms and conditions on Wednesday, completely changing its Best Rate Guaranteed policy. According to the new policy, guests who successfully submit a Best Rate Guarantee claim will now get a varying number of IHG points in return rather than a free first night.
The hotel chain quietly made the change to its terms and conditions. Here’s how the page on IHG’s site now defines the reward for a Best Rate Guaranteed claim:
“Under the Program (as further described below), if you book a hotel room at an IHG branded hotel using any IHG direct channel (such as branded website, call center or the mobile app), and within 24 hours of making your reservation you find a lower rate online for the same hotel room, number of guests, and reservation dates, and submit a qualified guarantee claim form, we’ll match the lower rate and give you 5X the IHG Rewards Club points, up to a 40,000-point maximum, for the room rate for that hotel stay.”
Previously, IHG’s Best Rate Guarantee policy rewarded members who successfully submitted a claim the first night of your stay for free. Therefore, if you were only staying one night, you’d get your entire stay for free. Now, however, the chain will reward you in the form of IHG points to be used on future redemptions. So, if you earn 10 points per dollar spent on and IHG gives you 5x points on the new rate, you’d earn an extra 40 points per dollar spent — for a maximum of $1,000 spent. TPG values IHG points at 0.7 cents apiece in our most recent valuations, so you’re getting about a 28% rebate back in the form of points.
This isn’t a huge devaluation, as most Best Rate Guaranteed claims end up not being approved. The process to submit a claim and have it be approved is tedious — check out IHG’s full terms and conditions on the policy for exact details on what you’ll need.
Featured image of InterContinental Hong Kong.
The American Express Platinum card has some of the best perks out there: cardholders enjoy the best domestic lounge access (Delta SkyClubs, Centurion Lounges, and Priority Pass), a $200 annual airline fee credit as well as up to $200 in Uber credits, and mid-tier elite status at SPG, Marriott, and Hilton. Combined with the 60,000 point welcome offer -- worth $1,140 based on TPG's valuations -- this card is a no-brainer for frequent travelers. Here are 5 reasons you should consider this card, as well as how you can figure out if the $550 annual fee makes sense for you.
- Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
- Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
- 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
- 5X Membership Rewards points on prepaid hotels booked on amextravel.com.
- Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
- Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
- $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
- Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
- $550 annual fee.
- Terms Apply.
- See Rates & Fees