Alaska Airlines and Virgin America Offer ‘Deep Discounts’ to People Affected by Las Vegas Shooting

Oct 4, 2017

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Alaska Airlines and Virgin America are doing their part in the aftermath of Sunday’s tragic shooting in Las Vegas, the deadliest in US history, with 59 people killed. In a blog post on Alaska’s website, the carrier said that both it and Virgin America — which Alaska bought — have introduced a flexible travel policy to offer the family members of victims a better way to get to their loved ones in Las Vegas.

For this week, Alaska and Virgin America will offer “deeply discounted travel” to LAS for a family member of someone who was injured in the attack. Both carriers are offering the discounted travel for an immediate family member, including a domestic partner. If you had an immediate family member affected by the shooting, you can call 1-800-252-7522 for assistance in booking the discounted travel to LAS.

A spokesperson for Alaska said that the discounts vary based on the market and would be offered to family members of victims based on the honor system. The carrier isn’t requiring any documentation.

“Our focus is on helping our impacted guests during this difficult time,” said a spokesperson for Alaska Airlines.

The airline couldn’t confirm how many family members it may have helped to get to LAS thus far.

In the aftermath of the attack, US Senators Dean Heller and Catherine Cortez Masto wrote a letter to the leaders of the commercial airline industry. In it, they urged airlines to expand customer assistance efforts, such as “implementing economically sensitive airfare and fee policies.”

Between Alaska and Virgin America, there are a combined 23 daily round-trip flights to LAS from across the country. Alaska Airlines flies nonstop to LAS from Portland (PDX), Seattle (SEA) and Anchorage (ANC). Virgin America flies nonstop to LAS from New York (JFK), San Francisco (SFO) and Los Angeles (LAX).

Alaska and Virgin America aren’t the only carriers making travel easier for victims and those affected by the Las Vegas shooting. Several airlines had change fee waivers for travelers who had flights booked to or from Las Vegas in the attack’s aftermath. At this point, here are the waivers that are still valid:

American Airlines

  • Travel dates: October 2-8
  • Airports affected: Las Vegas (LAS)
  • Must have bought your ticket by October 2
  • Rebook travel anytime between October 2-13
  • You can’t change your origin or destination city. Must rebook in same cabin or pay the difference.


  • Travel dates: October 2-8
  • Airports affected: Las Vegas (LAS)
  • Rebooked travel must begin no later than: October 13
  • When rescheduled travel occurs beyond October 13, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue.
  • If travel cannot be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance.


  • Travel dates: October 2-6
  • Airports affected: Las Vegas (LAS)
  • The change fee and any difference in fare will be waived for new United flights departing between October 2 and October 13, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.​​
  • For wholly rescheduled travel departing after October 13, 2017, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.

Featured image by Drew Angerer / Getty Images.

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