This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
A woman was forcefully removed from Southwest flight 1525 from Baltimore (BWI) to Los Angeles (LAX) on September 26 after refusing to deplane; the passenger raised a concern that she may have had a life-threatening allergic reaction to two dogs that were also on board the flight, KTLA5 reported. The carrier said that one of the dogs was an emotional support animal and the other was a pet — both belonging to other passengers — and that per the airline’s policy, it couldn’t remove the passengers and their dogs from the flight.
According to Bill Dumas, another passenger on board who shot video of the incident, the woman didn’t want to deplane because she had to attend a medical procedure that her father was having in the Los Angeles area. The crew determined that if she did indeed have a severe allergic reaction onboard, the flight would have to divert in order to get the passenger medical attention — a risk they didn’t want to take. Southwest’s policy states that “a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard.”
When the pilot and crew asked her to remove herself from the flight, things went south. The passenger became defiant and refused to get off the plane. Local law enforcement agents were then called to the flight and were recorded dragging the woman off the plane, all while she was resisting both physically and verbally. She can be heard screaming, “Don’t touch me!” and “I’m walking!” as the police officers drag her through the aisle to the front of the plane.
It’s hard to watch the video above without drawing parallels to a similar incident from this year when law enforcement dragged David Dao off a United flight. That incident turned into a nationwide story and remained a thorn in the airline’s side, prompting United CEO, Oscar Munoz, to introduce changes to its core policies concerning customer service. While Southwest Airlines issued a public apology, in which it reaffirmed its commitment to customer service, they also filed charged against the passenger, according to an update today in The Los Angeles Times.
Know before you go.
News and deals straight to your inbox every day.
With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards