Police Officers Recorded Dragging Woman off Southwest Flight
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
A woman was forcefully removed from Southwest flight 1525 from Baltimore (BWI) to Los Angeles (LAX) on September 26 after refusing to deplane; the passenger raised a concern that she may have had a life-threatening allergic reaction to two dogs that were also on board the flight, KTLA5 reported. The carrier said that one of the dogs was an emotional support animal and the other was a pet — both belonging to other passengers — and that per the airline’s policy, it couldn’t remove the passengers and their dogs from the flight.
According to Bill Dumas, another passenger on board who shot video of the incident, the woman didn’t want to deplane because she had to attend a medical procedure that her father was having in the Los Angeles area. The crew determined that if she did indeed have a severe allergic reaction onboard, the flight would have to divert in order to get the passenger medical attention — a risk they didn’t want to take. Southwest’s policy states that “a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard.”
When the pilot and crew asked her to remove herself from the flight, things went south. The passenger became defiant and refused to get off the plane. Local law enforcement agents were then called to the flight and were recorded dragging the woman off the plane, all while she was resisting both physically and verbally. She can be heard screaming, “Don’t touch me!” and “I’m walking!” as the police officers drag her through the aisle to the front of the plane.
It’s hard to watch the video above without drawing parallels to a similar incident from this year when law enforcement dragged David Dao off a United flight. That incident turned into a nationwide story and remained a thorn in the airline’s side, prompting United CEO, Oscar Munoz, to introduce changes to its core policies concerning customer service. While Southwest Airlines issued a public apology, in which it reaffirmed its commitment to customer service, they also filed charged against the passenger, according to an update today in The Los Angeles Times.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in your first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at US restaurants with your card within the first 3 months of membership.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees