Tip: Select Amex Platinum Uber Credits Before Requesting a Ride

Aug 16, 2017

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Earlier this year, the Platinum Card from American Express added a set of enhanced benefits that added significantly to the card’s value proposition (though it also added $100 to the annual fee). One of the most interesting to many travelers involved Uber, as cardholders now get $200 of credit every year with the ride-sharing service. However, I learned a hard lesson last month that I wanted to pass along today: You must select (or unselect) this credit before you request a ride with Uber, as there’s no going back to change it after the fact.

My story begins with a quick work trip to my company’s office in Itasca. After an uneventful flight on American from Orlando (MCO) to Chicago O’Hare, I pulled out my phone, launched Uber’s app, entered my destination and tapped Confirm UberX. Just a few minutes later, my driver arrived and we were off. Everything was going swimmingly… until I noticed that my $15 July credit from my Amex Platinum was being applied to the ride.

Using your $15 credit on a business trip isn't exactly maximizing the benefit.
Using my $15 credit on a business trip wasn’t exactly maximizing the benefit.

My initial thought was, “Eh, no big deal. I’ll just change the method of payment and remove the credit.” There’s just one problem: This can’t be done once a ride has been requested. Tapping “Change” in the above image allows you to adjust the credit card being used, but any credits on your account (including those from the Amex Platinum) must be applied or removed before you request a ride.

Here’s how to do that:

1. Open up the Uber app.

2. Enter your destination and select the type of car you’d like (UberX, Uber Black, etc.).

3. Before confirming your trip, tap the $15 Amex credits:


4. Scroll down to the bottom and find the Apply Credits sections below your saved payment methods:


5. Slide the black slider from the right to the left to turn off your credits:


This is primarily applicable when you’re traveling for work, as you probably don’t want to “waste” your Amex Platinum credits on rides your company is covering. However, it could also make sense if you’re splitting a ride with friends or simply want to wait and use the credit another time. Regardless of the reason, be sure to not make the same mistake I did!

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