This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
“Reader Questions” are answered twice a week — Mondays and Fridays — by TPG Senior Writer Julian Mark Kheel.
Flexible bank points such as Citi ThankYou Rewards and Chase Ultimate Rewards are useful not just for transferring to travel partners, but for buying airfare directly. Except what happens if your airline doesn’t appear on the bank’s travel portal, as TPG reader Katya asked us via email…
Can I buy Norwegian tickets using Citi’s ThankYou points or Chase’s Ultimate Rewards?TPG Reader Katya
Most bank travel portals such as the Citi ThankYou Travel Center and Ultimate Rewards Travel are basically just online travel agencies (OTAs) like Orbitz and Expedia. And like those OTAs, they’re limited to the airlines that participate in global distribution systems (GDSes) like Sabre, Amadeus and Apollo.
So if an airline like Norwegian doesn’t participate in one of the widely used global distribution services, its flights won’t appear on most OTAs, including bank travel portals. That’s why you can’t find or book Norwegian flights online using Ultimate Rewards, ThankYou Rewards or Membership Rewards.
But there is a workaround — if you call the bank travel center directly, the phone agents can sometimes book flights for you on airlines that don’t appear on their online portals.
Not every airline is going to be available and an agent can’t always get the fare or flight you want. But often the agent can use an alternate system that gives them access to airlines that aren’t on their GDS, such as Southwest (which is another popular choice when booking by phone). I recently called and had both Citi and Chase phone agents tell me they could book Norwegian flights if I wanted them. Unfortunately the Amex Travel agent couldn’t do the same, though he said the Membership Rewards team might be willing to manually deduct the points for a ticket after the fact if I wanted.
So it can be worth calling and checking, depending on which airline you’re trying to book. Here are the phone numbers for the travel centers for each of the three major flexible point programs:
Chase Ultimate Rewards Travel
Citi ThankYou Travel Center
American Express Travel
Enjoy your low-cost flights to Europe, Katya, and thanks for the question. If you’re a TPG reader who’d like us to answer a question of your own, tweet us at @thepointsguy, message us on Facebook or email us at firstname.lastname@example.org.
Featured image courtesy of Francis Dean/Getty Images.
With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel.
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards