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Forgetting your house keys in an Uber used to be inconvenient — now it’s costly as well. On Tuesday, the ride-hailing company announced it would charge passengers a $15 fee for drivers to return their lost items. It’s a big change for the ride-hailing resident bad-press-magnet — and one that probably won’t do much to please the company’s passengers.
But that’s not the point: This policy is for the drivers. The old lost-item system — in which passengers and drivers would make contact outside of Uber to set up a drop-off or meet-up — left many feeling the pain for time off the clock. And with an average of 11 lost item claims per driver per year, according to Uber, drivers had no way to stop the financial bleeding save the occasional tip from a thankful passenger. Now with a $15 dollar incentive, the drivers might feel better about the lost time.
The shift comes during the company’s “180 Days of Change” campaign to improve drivers’ work experiences through new features, policies and support. June heralded the start of in-app tipping; July has brought the lost item fee, a 24/7 support line and a “ratings protection” system that asks passengers to explain their reasoning behind any driver rating lower than five stars.
Do you ever leave things behind in Uber vehicles? Let us know in the comments below.
H/T: The Verge
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