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Watch Out for Erroneous Information on the Chase Travel Portal

July 12, 2017
4 min read
Watch Out for Erroneous Information on the Chase Travel Portal
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Imagine this: You're booked on a multi-segment flight that includes a 15-hour overnight layover in Istanbul — perfect for stretching your legs and doing a quick visit to the Blue Mosque. Your accommodation is booked, and airport transfers all arranged for the 8am flight out the following morning. You arrive at the airport and head to the check-in desks, only to receive boarding passes for... Hong Kong?

That's exactly what may happen, as we found out, if you book a flight from Washington D.C. (IAD) to Kathmandu (KTM) via the Chase Ultimate Rewards Travel Portal. We discovered, from a quick 10-minute search, that some flight itineraries suggested by the portal may contain erroneous information that can potentially cause inconvenience and affect travel plans.

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As with this itinerary from the Chase portal, passengers on board Singapore Airlines Flight 1 leaving San Francisco (SFO) will be surprised to find themselves headed for Hong Kong (HKG) instead of Istanbul (IST). Furthermore, the flight continues on to Singapore (SIN) after a short 1-hour layover, arriving, surprisingly, at the same time of 12:00pm as indicated in the itinerary. While you may argue that this, in the grand scheme of things, does not affect the overall journey from IAD to KTM, it will definitely create confusion and cause unnecessary alarm to some, especially those who intend to make good use of that 15-hour layover in Istanbul.

A quick search on Google Flights yielded the same flights, but with more accurate information:

As a second example, let's consider this series of Emirates flights, which will take passengers from Sydney (SYD) to Munich (MUC) in a record-breaking time of 18 hours and 5 minutes.

On close inspection, the first leg from Sydney to Dubai in 9 hours and 20 minutes seemed fishy. A quick check on Google Flights yielded the same itinerary, albeit with a much longer travel time of 26 hours and 40 minutes. The difference? Chase's itinerary had completely dropped the Bangkok (BKK) layover and mistakenly shaved off more than eight hours from this 7,700-mile trek to the Middle East.

When contacted, Chase mentioned that it is aware of this issue, and that it is working to rectify any erroneous information. More importantly, Chase assured us that all issued tickets booked through the portal will show accurate information, which may be different from any erroneous ones resulting from the online glitch.

This should definitely not be a reason to avoid booking through the portal, especially if you can take advantage of the 1.5 cents per point redemption with the Chase Sapphire Reserve. However, we do suggest you double check your itinerary with another trusted source such as Google Flights, or with online travel agencies (OTAs) such as Expedia and Priceline. After all, it's always better to spend an extra 30 seconds to fact check than to spend an additional eight hours on a plane, completely unexpected.

Featured image by Getty Images

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  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
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Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases
Best starter travel card
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
1XEarn 1 Point per $1 spent on all other purchases
  • Intro Offer
    For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

    Earn 80,000 ThankYou® points
    60,000 points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent, Good

Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases