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On Saturday, conservative pundit Ann Coulter unleashed a tweetstorm on Delta Air Lines. In the hours that followed the internet was abuzz with commentary about the incident, and the airline escalated the fight when it responded to Coulter on Sunday night.
Here’s a play by play of what happened:
On Saturday at 2:54pm Coulter, who was on a flight from New York’s Laguardia airport (LGA) to West Palm Beach (PBI), tweeted this:
Apparently Coulter was angered about having her seat changed by Delta:
After a series of tweets, we find out that Coulter was upset about Delta moving her “pre-booked” seat from an aisle seat to a window seat. She said that she paid $30 to pre-book an aisle seat in an exit row (with extra legroom) and that Delta gave her no reason why her seat was given to another woman at the time of boarding. Coulter continued the tweetstorm trashing Delta for its actions, mentioning how JetBlue is a better airline and even sharing a picture of the woman who was in her original seat.
In a blog post, Delta apologized to Coulter for not receiving the seat she reserved and paid for, and the company clarified details of the incident:
“Coulter originally booked seat 15F, which is located by the window in an exit row, however; within 24 hours of the flight’s departure, the customer changed to seat 15D, which is by the aisle. At the time of boarding, Delta inadvertently moved Coulter to 15A, a window seat, when working to accommodate several passengers with seating requests.
When there was some confusion with seating assignments during boarding, a flight attendant stepped in and asked that all of the passengers move to the seats noted on their respective tickets. All customers complied and the flight departed without incident. Following the flight, crew members reported that there were no problems or concerns escalated.
Delta first became aware of the issue with Coulter’s seat assignment when she began tweeting on July 15 after the flight’s arrival. The airline’s social media and customer care teams made several attempts to connect with her to apologize for the seat mix-up; however, they did not hear back from Coulter until Sunday evening.”
Delta also responded to Coulter’s insults saying that it was “disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.” The company added that it “expects mutual civility throughout the entire travel experience,” and went on to say from its Twitter account that it would refund Coulter’s $30:
In an email she sent to the New York Times on Monday, Coulter said:
“I spent time ‘reserving’ — that term has a flexible meaning at Delta — a specific seat, and that’s my hourly rate. I looked up the aircraft, considered my options and booked the seat I wanted. I checked back to see how the flight was filling up to review my options again. I had reasons for choosing 15D, not 15A, or any other seat.”
Many chimed in on Twitter about the situation:
Coulter continued to complain about Delta’s response in the email saying that “they should spend less time sneering at their customers’ post-flight commentary” and investigate why they move customers around. We suspect there may be more to this tiff in the days to come.
Featured image courtesy of Getty Images.
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