Poll Shows Most Readers Continue to Use Uber — Despite Scandals

Apr 13, 2017

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A few weeks ago we shared a poll with readers asking if they plan to keep or cancel their Uber accounts given the onslaught of negative news about the company in recent months.

More than 1,600 of you voted. The results of that reader poll are in, and it seems like most TPG readers are continuing to use Uber regardless of bad press about the company’s questionable practices.

Uber results

As you’ll remember from a post that appeared on TPG last month, Uber has gone through some tough times at the corporate level since the beginning of the year. From the #DeleteUber movement that spread across social media to being sued for using stolen technology to employing tools to evade government authorities, there’s been a relentless barrage of bad news coming out of Uber HQ.

Most TPG readers (833 votes) have not deleted the app and plan to keep using it. But the second most popular choice (481 votes) shows that nearly 30% of readers have indeed switched from Uber to a competitor. This isn’t too shocking, as we know that there’s been a massive migration to Uber competitors like Lyft and Juno. According to reports, more than 200,000 customers deleted the app — and that was only from January after the company continued to operate during a taxi strike at JFK.

The third most popular vote (185 votes) came from readers who aren’t deleting the app — but who are waiting to hear if the accusations are true.

LONDON, ENGLAND - AUGUST 03: The Uber app logo is displayed on an iPhone on August 3, 2016 in London, England. (Photo by Carl Court/Getty Images)

A smattering of readers (93 votes) said they’ve deleted the Uber app but not because of any controversy. There could be many reasons underlying this; one TPG staffer said he falls into this category because he’s seen the quality of service as a rider decline in recent months — from drivers cancelling rides to inaccurate pick-up estimates.

The least popular option (44 votes) comes from users who have not only deleted Uber but also stopped using ride-share apps altogether.

Bottom Line

Nearly 51% of readers say they’ll continue to use the service, regardless of what’s going on. While the poll is officially closed, we’re eager to hear why you personally have deleted or continue to use Uber. Share your opinions in the comments below.

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