United: No Little Pillow for You!

Apr 21, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

First it was the sundae — now they’re taking away our pillows. Well, one of our pillows. Welcome to #Pillowgate.

As my good friend Brian Sumers reports:

Note that this change only affects international United Polaris flights — passengers traveling on domestic p.s. flights previously only received the larger pillow.

From lounge to landing, we want customers seated in United Polaris business class to truly enjoy their experience. We’ve been listening to the feedback our customers are sharing, so we have removed the small pillow and are reducing the number of mattress pads to help our customers settle into their seats. We will continue to offer all other Saks Fifth Avenue luxury bedding including blankets, the large pillow and the gel pillow (available upon customer request).

The above statement seems to imply that this only applies to business class — in which case passengers traveling in Polaris first would still be entitled to a large pillow and a small pillow, in addition to the optional gel pillow that business-class travelers can request as well. (We’ve reached out to United for clarification.) So if the second non-gel pillow is important to you, this could be a very good reason to choose first class over biz.

Update: United has clarified that business and first-class passengers receive the same bedding, including “one large Saks Fifth Avenue pillow, one duvet and one throw blanket and the gel pillow.”

Now, all joking aside, I think this is a change for the better. There’s always been too much “stuff” to deal with in Polaris, and even United’s brand-new 777-300ER biz seats don’t have enough room to store all the bedding placed at each seat before boarding. Also, I’ve been on a handful of Polaris legs so far, and I’ve only seen a couple other passengers use the mattress pads, though I’ve requested one (and a gel pillow) every time I’ve flown. And limited quantities will still be available — just be sure to request one right away to avoid missing out.

What do you make of this latest United announcement?

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.