United: No Little Pillow for You!
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
First it was the sundae — now they’re taking away our pillows. Well, one of our pillows. Welcome to #Pillowgate.
As my good friend Brian Sumers reports:
From lounge to landing, we want customers seated in United Polaris business class to truly enjoy their experience. We’ve been listening to the feedback our customers are sharing, so we have removed the small pillow and are reducing the number of mattress pads to help our customers settle into their seats. We will continue to offer all other Saks Fifth Avenue luxury bedding including blankets, the large pillow and the gel pillow (available upon customer request).
The above statement seems to imply that this only applies to business class — in which case passengers traveling in Polaris first would still be entitled to a large pillow and a small pillow, in addition to the optional gel pillow that business-class travelers can request as well. (We’ve reached out to United for clarification.)
So if the second non-gel pillow is important to you, this could be a very good reason to choose first class over biz.
Update: United has clarified that business and first-class passengers receive the same bedding, including “one large Saks Fifth Avenue pillow, one duvet and one throw blanket and the gel pillow.”
Now, all joking aside, I think this is a change for the better. There’s always been too much “stuff” to deal with in Polaris, and even United’s brand-new 777-300ER biz seats don’t have enough room to store all the bedding placed at each seat before boarding. Also, I’ve been on a handful of Polaris legs so far, and I’ve only seen a couple other passengers use the mattress pads, though I’ve requested one (and a gel pillow) every time I’ve flown. And limited quantities will still be available — just be sure to request one right away to avoid missing out.
What do you make of this latest United announcement?
NEW INCREASED OFFER: 60,000 Points
TPG'S BONUS VALUATION*: $1,200
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- No foreign transaction fees