American Airlines Employee Argues With Passenger After Allegedly Nearly Hitting Baby
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Coming on the heels of United’s #BumpGate incident and fallout where a paying passenger was dragged off a flight to make room for employees, American Airlines is in the news now as a video has surfaced on social media showing one of the airline’s employees getting in a heated argument with a passenger after allegedly nearly hitting another passenger’s baby with a stroller.
Video of the incident, which occurred prior to take off on American Flight 591 from San Francisco (SFO) to Dallas (DFW), doesn’t show the impetus for the argument but starts with the female passenger crying at the front of the cabin while holding her child as the captain and a flight attendant look on. A male passenger, who appears to have observed the original incident, gets up to demand “the name of the guy who did that with the stroller,” referring to the male employee who had allegedly pulled the stroller away from the woman and who at that moment is not on the plane.
Later, when the employee returns to the plane, the male passenger gets up again and points aggressively at him, saying “You do that to me and I’ll pop you flat,” to which the employee angrily replies “You stay out of it!” The situation escalates when the passenger gets out of his seat and confronts the employee face-to-face, with the two of them physically threatening each other. “I’ll knock you silly,” says the passenger as the employee replies, “Bring it on… You don’t know what the story is.”
Eventually the captain and flight attendants push the two men away from each other and the passenger returns to his seat while the employee steps back off the plane. As the video ends, the woman with the baby can still be heard sobbing. According to witnesses, the woman and her family were eventually taken off the plane themselves.
“What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.”
While American appears to be handling this event quickly, the fact remains that grown adults crying on airplanes should not be a common occurrence. The video clearly shows a highly charged situation, one that the airline’s employee should have attempted to de-escalate rather than make worse.
What are your thoughts on this newest airline incident?
Featured image from Facebook video by Surain Adyanthaya.
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.