The Best & Worst US Airlines: Tell Us What You Think

Mar 6, 2017

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One week ago, we published our first annual report on the best and worst airlines in the US. This was the culmination of many weeks’ worth of data mining and number crunching. Unlike similar-sounding stories from other sites, our investigation didn’t focus on subjective surveys, but rather it relied on statistics from sources like the Department of Transportation, and For the most part, readers agreed with our findings, but there was one issue that generated friction: How could United Airlines come in second place?

First, it’s important to note that we don’t accept free flights or hotel rooms, and our editorial team works independent of sales/marketing. Senior Writer Julian Mark Kheel, along with a few key editors, identified the 10 criteria and the 10 airlines to include — you can read his explanation in the methodology section of the post.

Alaska Airlines took the top spot — and no one really complained. Spirit came in dead last — and again no one moaned. United’s performance in our study surprised some people because the carrier didn’t place first in any single criteria, but it performed very well in many areas including cabin comfort, lounges and frequent flyer program — the only subpar score was for “customer satisfaction.”

Remember, too, that readers who don’t like the weightings of our criteria can adjust the numbers to their own liking using the interactive chart in the article. So if cost doesn’t matter as much to you, you could reduce that from the default of 25% of the score to 15% and see which airlines take top honors in that scenario.

Now, we want to reach out directly to our readers in the form of a poll. Visit our Facebook page (or use the embedded poll below) and you will see a list of the 10 airlines we included in this study. Vote for your favorite airline below (just one vote) and we’ll publish the results in a forthcoming post.

Featured image courtesy of Getty Images.


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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.