Want a Free Upgrade? Just be Polite to This Airline’s Call Center Agents

Mar 18, 2017

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Monarch, a British low-cost carrier based out of Luton Airport (LTN), is going to start offering a maximum of 10 free upgrades a week to certain customers, including special perks like priority check-in and extra-legroom seats.

So, how can you be one of the lucky few? Just make sure you’re extra polite to the airline’s call center staff. In order to qualify for a free upgrade, Monarch customers must purchase their ticket by phone — which will cost you about $9 more than regular fares on the website — or have a legitimate issue they can resolve through the airline’s call center.

According to an article by The Independent, the move was inspired by Pret a Manger, a store that hands out 20,000 free drinks each week to customers as random acts of kindness. While rewarding polite behavior is always a good thing, it does seem the airline is already running into a bit of trouble with customers being unable to get through to the call center. Some have already expressed dismay, tweeting about how annoying the process was after being asked to private message the company on Twitter to resolve an issue — perhaps they won’t be receiving a free upgrade this week.

H/T: The Independent

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