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While Hilton’s Honors program may not be the first choice among points enthusiasts, the Conrad Tokyo is a phenomenal pick for any high-end traveler. The pros: good location, modern and fresh, phenomenal food and staff. The cons: it’s expensive if you aren’t booking during a flash sale.

Update: Some offers mentioned below are no longer available. View the current offers here: The Platinum Card® from American Express, Citi Prestige

Traditionally, I’ve been a Starwood and Hyatt loyalist, so I try to book most of my stays there. I’m a bit more interested in the Honors program following Hilton’s recent announcement, however, so it’s possible my loyalty could shift.

When I originally planned a Halloween trip to Tokyo back in December of 2015, I had picked the Grand Hyatt for my stay. TPG ended up working that property into an episode of TPGtv, though, so I decided to look elsewhere, since this gave us an opportunity to review a new hotel in Tokyo — a city with nearly 800 lodging options, according to TripAdvisor.

In This Post

Booking and Check-In

It just so happened that Hilton was running a 50% off flash sale on hotels in Japan and Korea, including the Conrad Tokyo — where I had stayed once before, in 2014. Given that I’d had a really great experience that time and that the Conrad was available at half the regular rate, my choice became clear.

I found a King Suite Bay View room for about $400 per night, which on my dates was roughly $100 more than the base room rate. By comparison, a base room will run you between 70,000 and 95,000 Hilton Honors points per night, since the Conrad is a Category 10 property — though it may cost as few as 49,000 Honors points per night in the future. Knowing that even as a Hilton Honors Diamond member (via a status match I’d done earlier this year) an upgrade would be unlikely, so booking a larger suite for $100 more seemed like the best option.

Conrad Tokyo Review

I called Citi Prestige concierge to book so I could take advantage of the card’s tremendous 4th Night Free benefit. Then, a week or so before the trip, I invited my mom to come along on this trip — she was thrilled! — but that required changing to a suite with two beds. I contacted the hotel’s reservations department, but the agent wouldn’t budge since I had booked a non-refundable/non-changeable rate. Since I was really just trying to change the bed type, I emailed the hotel directly. After few hours I received a response offering me a Twin Suite instead, which gave us a city view instead of the more premium bay view. That was fine with me, and the change was instantly reflected in my reservation.

Conrad Tokyo Review

After a fantastic JAL first class flight from New York, we arrived at the hotel via the Airport Limousine Bus, which cost 4,500 yen (~$40) for the round-trip journey. The Conrad’s main lobby is on the 28th floor — the ground floor elevators take you straight to that level without a stop.

Conrad Tokyo Review

Once in the main lobby, we were directed to check in at the Executive Lounge, and a few minutes later, we were on our way to room 3544.

Conrad Tokyo Review

The Room

This was a true suite, with a separate (and quite large) living room.

Conrad Tokyo Review

There was plenty of room to hang out, although we didn’t spend much more time there than absolutely necessary, since there’s so much to see and do in Tokyo.

Conrad Tokyo Review

The living room was by far the largest space in the suite — as you can see, the bedroom is just wide enough to accommodate the twin beds.

Conrad Tokyo Review

The bedroom is separated from the living room by a partial wall, which was fine for our purposes but worth noting if you’re in the market for a more private sleeping space.

Conrad Tokyo Review

The twin beds were a bit wider than some I’ve seen in other hotels — they’re not quite a double, but still comfortably wide.

Conrad Tokyo Review

We each received a take-away Conrad Tokyo teddy bear (just one per stay, not per night).

Conrad Tokyo Review

The hotel had also set up a humidifier, which I had requested on Hilton’s site at booking. You can also add one from the app before or after you arrive.

Conrad Tokyo Review

The water’s safe to drink from the tap in Tokyo, but there were free water bottles available as well — one on each bedside table, with more available upon request.

Conrad Tokyo Review

Back in the living room, there was delicious green tea with a traditional Japanese tea set.

Conrad Tokyo Review

And a small box of madeleines.

Conrad Tokyo Review

A small mini-bar fridge was hidden underneath the counter, with a separate liquor selection one drawer down.

Conrad Tokyo Review

The bathroom was a decent size, too, separated from the living room by a sliding door and adjustable blinds, which tilted for full privacy or could be lifted entirely.

Conrad Tokyo Review

We had the normal suite of amenities that you’ll find at most higher-end Asian hotels, including toothbrushes and toothpaste.

Conrad Tokyo Review

The shower wasn’t the fanciest I’ve seen, but it got the job done — you can select from a ceiling fixture and this hand wand.

Conrad Tokyo Review

And, this being Tokyo, the bathroom had an electronic Japanese toilet as well.

Conrad Tokyo Review

There was a sizable closet just around the corner from the bathroom, with more than enough space to set out a checked bag (my mom’s is pictured below).

Conrad Tokyo Review

There was also an iron with an ironing board and a single umbrella.

Conrad Tokyo Review

The views were pretty typical for a Tokyo hotel, with building after building as far as the eye could see.

Conrad Tokyo Review

We also had a partial view of the Tokyo Skytree.

Conrad Tokyo Review

Hotel Amenities

Given that I’m almost always working when I’m on the road, the most important amenity for me is Wi-Fi — and fortunately, the Conrad’s is plenty fast! It’s also free for all guests.

Conrad Tokyo Review

While arguably less of a priority, the hotel’s app game was on point as well, with a few… quirks (more on that below).

Conrad Tokyo Review

There was also a state-of-the-art fitness center, with more equipment than I’ve seen in most Tokyo hotels, with the exception of the Park Hyatt, perhaps.

Conrad Tokyo Review

The hotel also offers a full-size pool, with great views to boot.

Conrad Tokyo Review

One of the biggest Diamond perks is guaranteed access to the Executive Lounge, and the Conrad Tokyo’s is certainly worth a visit.

Conrad Tokyo Review

There’s breakfast in the morning, tea in the afternoon and this evening snack spread, which was pretty decent.

Conrad Tokyo Review

You’re not going to walk away full (which is a good thing — who can pass up a great meal out in Tokyo?), but the evening spread offered a great selection of ice cream and the usual fixings, which I enjoyed each night.

Conrad Tokyo Review

Food and Beverage

While lounge access is a great perk, the real Diamond benefit for me was free access to the daily buffet breakfast in the lobby. Note that this is available to Gold members as well (and Gold status is available for free via The Platinum Card from American Express).

Conrad Tokyo Review

The breakfast was just as great as I had remembered from my 2014 visit — there were a handful of hot and cold stations, and all of the items were very high quality.

Conrad Tokyo Review

A-la-carte options were also included, such as the full Japanese breakfast (below)…

Conrad Tokyo Review

… as well as Western dishes, such as huevos rancheros and a fantastic eggs Benedict.

Conrad Tokyo Review

You can also order breakfast via room service, but you’ll need to pay there — unless you’ve pre-arranged breakfast through the lounge, as I did for our early departure (before the restaurant opened) on our last day. You can actually order your full meal from the app, which I find to be a huge benefit in countries where English isn’t the first language.

Conrad Tokyo Review

I was pleasantly surprised to see that the app waived the delivery fee and tax — these were applied to the bill, but I was able to have them removed thanks to this screenshot.

Conrad Tokyo Review

Our room service dinner was excellent. The attendant set up a full restaurant-style spread in the living room.

Conrad Tokyo Review

Breakfast was fantastic as well — almost as fresh and delicious as you’d get downstairs.

Conrad Tokyo Review

They even sent up a toaster for our bread!

Conrad Tokyo Review

Overall Impression

In a city with nearly 800 hotels listed on TripAdvisor, the Conrad Tokyo is consistently listed in the top 10 — right now it’s at #7, just below the Park Hyatt, which is another exceptional property. As for which I prefer? It’s a bit of a toss up, but overall I think the Park Hyatt is a better pick if you’re a Hyatt Diamond member, especially since you can get free room service breakfast all the time, use your confirmed suite upgrades to secure a fantastic suite at booking and take advantage of a free happy hour in the New York Bar.

Conrad Tokyo Review

That said, if you have Diamond status with Hilton but not Hyatt, you’ll definitely come out ahead at the Conrad, given the lounge access and complimentary full breakfast downstairs (though suite upgrades are unfortunately much more difficult to secure).

Have you had a chance to experience the Conrad Tokyo? Tell us about it, below.

All photos are courtesy of the author.

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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