Lufthansa Offering Compensation For Last Month’s Pilot Strike

Dec 20, 2016

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Last month, Lufthansa’s pilots participated in a days-long strike, resulting in many cancelled flights and inconvenienced passengers. Given that the service inconsistencies were within the airline’s control, customers are entitled to compensation — but Lufthansa is offering additional perks to some members as well.

For example, one TPG reader sent along an email he received offering 3,000 miles toward this year’s elite status requirement. Based on the language below, it appears that these miles are being offered to all customers with “Frequent Traveller” status — even those who weren’t impacted by the strike.

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For Miles and More elites, these miles are even more valuable than those you can redeem for a free trip, given that 3,000 miles may be just enough to push customers to the next elite level. Additionally, customers would have been entitled to any status miles earned during their travels, likely even if rebooked on another airline.

As mentioned above, this particular TPG reader was a Miles and More Frequent Traveller, which requires 35,000 status miles or 30 scheduled flights in a calendar year. It’s not clear what Lufthansa was offering to Senator and Hon Circle members, but I imagine the compensation was even more generous.

Were you impacted by Lufthansa’s pilot strike last month?

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