Sabre IT Issue Temporarily Grounds American Airlines Flights
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Update 11/11/16 12:59pm: American Airlines has confirmed that service has resumed:
“Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience.”
Update 11/11/16 12:57pm: According to aviation guru Jason Rabinowitz, the issue appears to have been at least partially resolved:
Outage fixed. @AmericanAir flights resuming. pic.twitter.com/9cUg0NlJ3C
— Jason Rabinowitz (@AirlineFlyer) November 11, 2016
We knew it was coming, and now it’s here — another major IT malfunction, this time with American Airlines. Today’s news follows recent issues with Delta, British Airways, Southwest and others.
The issue appears to be impacting flight operations:
@AmericanAir strikes again! Stuck at gate bc of IT problems. Remember when travel was fun? I don’t. But – #FirstWorldProblems
— Richard A. Hosley (@rickhosley) November 11, 2016
Airport operations:
@AmericanAir looks like all systems are down at IND right now?
— Joe Marton (@jmmarton) November 11, 2016
Online bookings:
@AmericanAir Having trouble booking a flight. Is there a system outage?
— Ameha Beyene (@Ameha) November 11, 2016
And call centers as well:
@AmericanAir Can’t book over phone. Maybe little notice to your customers that site is down would ease frustration, both us & ur Cust Serv
— KDub (@kdubtexas) November 11, 2016
And American hasn’t provided any details regarding the outage yet:
@wfaachannel8 Please DM us and we’ll provide you with contact info to our media folks.
— American Airlines (@AmericanAir) November 11, 2016
It’s not yet clear what’s causing the issue or just how many flights have been affected, but we’ll definitely be keeping an eye on the situation and updating this post whenever we hear more. If you’re flying AA today, be sure to check your flight status before heading to the airport. And remember, if you’ve paid with certain cards, you may be eligible for reimbursement if your flight is delayed or canceled.
H/T: View from the Wing
Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.