Sabre IT Issue Temporarily Grounds American Airlines Flights
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Update 11/11/16 12:59pm: American Airlines has confirmed that service has resumed:
“Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience.”
Update 11/11/16 12:57pm: According to aviation guru Jason Rabinowitz, the issue appears to have been at least partially resolved:
— Jason Rabinowitz (@AirlineFlyer) November 11, 2016
The issue appears to be impacting flight operations:
— Richard A. Hosley (@rickhosley) November 11, 2016
@AmericanAir looks like all systems are down at IND right now?
— Joe Marton (@jmmarton) November 11, 2016
@AmericanAir Having trouble booking a flight. Is there a system outage?
— Ameha Beyene (@Ameha) November 11, 2016
And call centers as well:
@AmericanAir Can’t book over phone. Maybe little notice to your customers that site is down would ease frustration, both us & ur Cust Serv
— KDub (@kdubtexas) November 11, 2016
And American hasn’t provided any details regarding the outage yet:
@wfaachannel8 Please DM us and we’ll provide you with contact info to our media folks.
— American Airlines (@AmericanAir) November 11, 2016
It’s not yet clear what’s causing the issue or just how many flights have been affected, but we’ll definitely be keeping an eye on the situation and updating this post whenever we hear more. If you’re flying AA today, be sure to check your flight status before heading to the airport. And remember, if you’ve paid with certain cards, you may be eligible for reimbursement if your flight is delayed or canceled.
H/T: View from the Wing