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If you’ve ever had a fraudulent charge or issue with a merchant, you know what a hassle it can be to file a credit card dispute. And with more of us on the move than ever before, the typical way of filing a credit card charge dispute via a bank’s website or over the phone just adds to the inconvenience.

Thankfully, Citi is helping to make the process a little easier. The bank just released a new version of its iPhone app, which now allows cardmembers to file disputes from your phone — a first for US credit card issuers.

iPhone users can now file disputes in the new Citi app, but Android users are going to have to wait. Image courtesy of Citi.
iPhone users can file disputes in the new Citi app, but Android users are going to have to wait. Image courtesy of Citi.

Other features of the redesigned app include:

  • Credit Limit Increase: Cardmembers can now request additional credit on their account through the app.
  • Recurring Charges: Cardmembers can now view a list of recurring charges on their credit card account.
  • Paperless Statement Enrollment: Cardmembers can now enroll in paperless statements via the app.

Unfortunately for Android users, these new features have only been rolled out on the iPhone app for now. Citi’s press release notes that the Android version will provide these features “later this month.”

Bottom Line

It’s already enough of a pain to have to deal with an erroneous credit card charge. We applaud Citi for making it easier than ever to file a dispute when an errant charge occurs.

H/T: Doctor Of Credit

Have you checked out the new iPhone app?

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