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Sometimes, you might be able to get a faster response by contacting a company on Twitter — that definitely isn’t the case with Amtrak. Yesterday, our nation’s rail operator responded to a tweet from a woman stuck in an Amtrak-operated elevator — seven months after she posted asking for help.

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If you have an urgent travel-related request (or plea for help) — especially if Amtrak is involved — you should probably just pick up the phone.

Featured image courtesy of Shutterstock.

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