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Amtrak has never been known for offering luxurious lounges with special amenities like some airlines or other brands do, but our national railroad is working to improve its reputation — starting with the Windy City. Amtrak has unveiled its new Chicago Metropolitan Lounge at Union Station in downtown Chicago, and it’s surprisingly pleasant.

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The entrance area at the Chicago Metropolitan Lounge.

The new lounge will offer seating for up to 360 riders spanning two levels. The lounge will not be available to everyone — only those traveling in Sleeping, Business or Select Plus class, and Select Executive Amtrak Guest Rewards members will have access to this new lounge.

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The second level of the newly renovated multi-story lounge.

Once inside, you’ll experience perks such as assistance with checking luggage, altering reservations, complimentary Wi-Fi, free snacks and refreshments. Lounge guests may also have an opportunity to be among the first to board the train.

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The lounge represents a big step up for Amtrak.

You might be able to visit even if you don’t meet the criteria above — Amtrak Guest Rewards World MasterCard customers receive a one-time access pass to the lounge upon approval, plus an opportunity to earn 20,000 bonus points after spending $1,000 in the first 90 days.

Have you experienced Amtrak’s Chicago Metropolitan Lounge?

Know before you go.

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