How To Claim Missing Bonus Points with Chase Sapphire Preferred

Mar 28, 2016

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While cards like the Chase Sapphire Preferred offer a bonus for travel purchases, some charges might not be eligible due how they’re “coded.” Below, TPG Contributor Vikram Birring shares his experience getting a missing bonus after contacting customer service. 

After returning from a recent trip to Belize, I reviewed my Chase Sapphire Preferred charges and noticed that I was missing double points for my rental car. As I started looking into this further, I noticed there were other recent charges where I didn’t receive double points: fees for Turkey and India e-visas and some hotel certificates.

I used the Chase secure messaging system to notify the customer service team of this anomaly, but I was told that since the merchants weren’t classified with a travel code, unfortunately I wouldn’t receive double points. However, I decided to try one more thing before giving up. I called the number on the back of my Sapphire Preferred Card and asked out of curiosity why I wouldn’t receive double points if these were obviously travel purchases. That was a wise decision, as the kind customer service agent notified me that they can write appeals on their end for the points, though there’s no guarantee of any positive results.

Within 72 hours, I noticed that my Ultimate Rewards balance went up by a few hundred points. This was a pleasant and unexpected surprise, as this entire process seems to be entirely unadvertised by Chase. Just as how TPG Contributor Akash Gupta was able to retroactively enjoy Amex Offers by contacting customer service, reaching out to the Sapphire Preferred team allowed me to get the points I was expecting regardless of how the charges were coded.

Bottom Line

If you feel you’re missing out on points and get shot down by the secure messaging system, just pick up the phone and call. The agents are helpful, the wait time is minimal and you could be rewarded with the Ultimate Rewards points you were hoping to receive. It’s yet another example of why it never hurts to ask!

For more information on what counts as a travel purchase, see these posts:

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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