How to Transfer Chase Ultimate Rewards Points to Hyatt Gold Passport

Oct 9, 2015

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All award travelers should earn transferable points, as they give you great flexibility in your redemptions. They also shield you from any potential devaluations, since the ability to transfer to other programs means you’re not locked into one currency. Chase Ultimate Rewards are some of the best transferable points out there, and TPG Senior Points & Miles Contributor Nick Ewen explains how you can transfer them to Hyatt for hotel redemptions.

In order to even think about redeeming these points for maximum value, you first need to know the actual process for transferring them to partners. Today I’ll kick off a new series that looks closely at the process for transferring points earned with cards like the Chase Sapphire Preferred to each Ultimate Rewards partner. Our first subject is one of my favorite loyalty programs out there: Hyatt Gold Passport.

Upgrades, breakfast, and bonus points at hotels like the Park Hyatt Tokyo help make Hyatt Diamond the most valuable top-tier hotel status.
The Park Hyatt Tokyo is one terrific use of Hyatt points transferred from Ultimate Rewards.

General Set-Up

Before you can begin transferring Ultimate Rewards points to Hyatt, you’ll need to complete a few basic steps. For starters, you need to set up online access for your Ultimate Rewards-accruing credit card (like the Ink Plus Business Card or Chase Sapphire Preferred Card). To do this, simply go to and look for the “Not enrolled? Sign-up now” link at the right-hand side:

Chase online access enrollment

Then simply enter in the required information to complete your online enrollment.

If you already have an online credit card account with Chase, you can add a new card to it by clicking Manage Accounts in the Customer Center and then selecting Add Accounts at the top.

The other important thing to do is to sign up for Hyatt Gold Passport (though if you’ve read my points and miles mistakes post, hopefully you’ve already done this!). To do this, just visit the page to join the program and enter your information.

Once these two things are complete, you’re ready to start transferring!

Transferring to Hyatt

The actual process for transferring Ultimate Rewards points to all partners starts the exact same way:

1. Log in to your Chase account and click on the Go to Ultimate Rewards link at the top right.

Ultimate Rewards balance

(1a. If you have more than one card account, choose your desired one from the next page.)

Ultimate Rewards select account

2. Hover over the Use Points drop-down menu and select Transfer to Travel Partners.

UR transfer

3. Scroll down the list of Hotel partners and click Transfer Points next to Hyatt Gold Passport.

Ultimate Rewards hotel partners

4. Enter the required information and click Add Member ID to add a new account.

Ultimate Rewards add Hyatt

5. Enter the number of points you want to transfer (must be in increments of 1,000) and click Continue.

Ultimate Rewards Hyatt transfer

6. Review your details on the next page and then click Confirm & Submit.

Ultimate Rewards Hyatt transfer review

The next screen should confirm that the transfer was successful.

UR Hyatt transfer confirmation

We recently tested how long Ultimate Rewards transfers take for each of the program’s 11 partners, and fortunately Hyatt is one of 7 partners that show up instantaneously:

Program Transfer Time
Amtrak Instantaneous
British Airways Instantaneous
Hyatt Instantaneous
IHG 1 day
Korean Air Instantaneous
Marriott 2 days
Ritz-Carlton 2 days
Singapore Airlines Same Day
Southwest Instantaneous
United Instantaneous
Virgin Atlantic Instantaneous

Sure enough, when I logged in to my Hyatt account after transferring, the points were already there:

UR points in Hyatt account

There are a few important things to keep in mind with these transfers:

  • The transfers are nonrefundable, so be certain you want to make the transfer before you click Submit.
  • You can only transfer to yourself or an authorized user.
  • You can combine points from your different cards or transfer points between your account and that of your spouse/domestic partner. For complete details, check out my post on combining Ultimate Rewards points.

Booking with Hyatt

Now that you’ve made the transfer, it’s time to actually book with Hyatt! I’ve personally found Gold Passport points to be quite valuable, and they regularly rank quite highly in TPG’s monthly valuations (pegged at 1.8 cents apiece in his latest version, second-highest among hotel loyalty programs). You can redeem them for luxurious properties like the Park Hyatt Dubai or the Andaz Maui.

Here’s a step-by-step process of how to actually book these awards:

1. Once you’ve logged in to your Gold Passport account, enter your search criteria and click Find Hotels.

Hyatt search

2. Check the Show Hyatt Gold Passport Points box at the top of the search results page and click Select on the hotel you want to book.

Hyatt results NYC

3. Choose a room that’s available using points and click Select.

Grand Hyatt NY award rooms

4. Verify all the details, check the box at the bottom to accept the cancellation policy and click Book Reservation.

Grand Hyatt NYC

The following page will display the confirmation number, and you’ll receive an e-mail shortly thereafter with complete details on the reservation and the property.

Just like the transfer process from Ultimate Rewards, there are a few things to keep in mind regarding the booking process for Hyatt award reservations. For starters, I have found that checking the Show Hyatt Gold Passport Points box doesn’t correspond to actual award inventory. Instead, it simply informs you of what the standard award rate is at that property. You actually need to click Select next to the individual hotel to verify that it has an award night available.

For example, in the above screen shot, the Andaz 5th Avenue appears to be available using points, but when you click select, you’ll get an error message:

Andaz 5th avenue rate

This is because the hotel doesn’t have any Andaz Double or Andaz King rooms available for that night, which are the standard rooms at the property. As a result, no rooms are available with points.

That being said, keep in mind my experience with the Park Hyatt Paris-Vendôme from earlier in the year. Hyatt Gold Passport has a no blackout date policy in its terms and conditions; when a standard room is available at the Hyatt Daily Rate, it should be bookable using points. The Andaz 5th Avenue is following this policy, since it doesn’t have any standard rooms available for the date I checked. The Andaz Wall Street is the same — it only has suites available for the night of October 23rd.

However, the Park Hyatt New York is not following this policy for that same night. The property has standard rooms (Park King) available for cash on that date, but is blacking out point reservations. Here’s the paid rate:

A standard room (Park King) at the Hyatt Daily Rate should be bookable using points.
A standard room (Park King) at the Hyatt Daily Rate should be bookable using points.

And here’s what happens when you check the Show Hyatt Gold Passport Points box:

Unfortunately this property is not complying with the T&C of the Gold Passport program.
Unfortunately, this property isn’t complying with the T&C of the Gold Passport program.

To make things even stranger, the previous night (October 22nd) not only has the Park King available using points, the Hyatt Daily Rate is actually more expensive than it is on the night it is blocking award reservations. My guess is that the hotel wants to restrict weekend awards (since that’s when many people tend to redeem their points), but no matter the reason, this is a violation of the Hyatt Gold Passport Terms and Conditions. If you see this, call Hyatt and ask them to force the property to open up an award reservation.

Finally, remember that you can also redeem fewer points (plus a small cash copay) by taking advantage of the program’s Cash + Points option. These rates count toward elite status qualification and also are eligible for Diamond Suite Upgrade certificates. However, I’ve struggled to find availability for these awards, and the only way to check inventory is by calling. Here’s hoping that Hyatt’s IT will join the 21st century and make this available online like just about every other major hotel loyalty program out there!

park hyatt maldives room
Though not easy to get to, the Park Hyatt Maldives is a steal at its new Category 6 level!

Bottom Line

Ultimate Rewards points regularly appear near the top of TPG’s monthly valuations (and for good reason). With a number of valuable transfer partners, you can get a ton of value and flexibility by collecting these points and then putting them toward a variety of different redemptions. Personally, I’ve transferred more Ultimate Rewards points to Hyatt than any other program, and given the terrific experiences I’ve had with Hyatt, I don’t see that changing any time soon.

For additional information about Ultimate Rewards and redeeming Hyatt Gold Passport points, check out the following posts:

What are your experiences transferring Ultimate Rewards points to Hyatt?

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.