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When the news hit earlier this years that the Club Carlson Premier Visa would be losing its free bonus award night benefit, cardholders were (understandably) not happy. Initially, US Bank sought to soothe the pain by offering 30,000 points for stays completed and paid for with the card, but now it’s gone one step further, offering to either waive the $75 annual or add a free one-night certificate to cardholders who don’t close their accounts.
I’ve held the card for two years, and up until the devaluation it was my second most valued card, just behind my Chase Sapphire Preferred. Thanks to the 75% bonus summer flash point sale, I enjoyed free stays at properties such as the Radisson Blu Marina Connaught Place in Delhi, India, and the Radisson Blu Chicago. Still, my annual fee is coming up this month, and I was seriously considering canceling the card. I said as much via the US Bank website, and received a phone call about one week later and was given the two options mentioned above. I decided to keep the card in exchange for the one-night certificate, and I’ve heard from others who were also offered these options when they contacted customer service.
This one-night stay can get you hundreds of dollars in value, depending on where you redeem it. And while the loss of the free award night benefit is huge, this offer — along with the 30,000-point bonus earlier this year — is a nice gesture, and more than most other hotel programs would ever consider. Only time will tell what the future holds for this card, but for now, kudos to US Bank and Club Carlson for doing something to attempt to keep cardholders from fleeing in droves.
Do you have the Club Carlson Premier Visa? If so, will the one-night certificate keep you from canceling the card?