This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
Using Twitter can be one of the best ways to interact with airlines on a busy travel day. Major carriers often have a team of representatives monitoring social feeds and direct messages to ensure that customer needs are being met, and countless travelers take advantage of this service each day. The customer service representatives manning social accounts are typically better equipped to help, whether that means rebooking you on a new flight or moving you to a quieter hotel room when other reps seem unable or unwilling to assist.
When problems become too difficult or personal to solve via public tweets, airlines and other customer service accounts will ask users to start a direct message, colloquially referred to as a “DM.” At present, these private conversations have a 140-character message limit in place, which often makes it difficult to solve customer service inquiries efficiently.
Today, Twitter announced that it will eliminate this character limit in July, which will ultimately make it easier for customer service representatives to interact with customers. Eliminating the limit will let travelers and airlines discuss flight issues more easily, rather than needing to exchange a message sent across a handful of fragmented DMs.
While the change seems small, it’ll make the entire customer service process a bit less painful and more efficient for travelers trying to get responses to their inquiries, and it’ll help airlines, hotels and other brands track requests from their customers.
H/T: One Mile at a Time
NEW INCREASED OFFER: 60,000 points! With great travel benefits, 2x points on travel & dining and a 60,000 point sign up bonus worth up to $1,200 in value, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Know before you go.
News and deals straight to your inbox every day.