Why It Never Hurts To Call the Airline To Request Award Space

Apr 8, 2015

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

When it comes to my airline loyalty, I’m currently most loyal to American, thanks to my American Executive Platinum status that I’ve earned. One piece of advice that I learned this week is that if you can’t find saver award space on American, you can always call and ask and I did that successfully yesterday.

Next week, I need to fly Sao Paolo to San Francisco and they only had first class saver availability from Sao Paolo to Los Angeles, so instead of paying a huge amount more in miles for the simple Los Angeles to San Francisco flight, I waited a while and set ExpertFlyer alerts, yet no award availability opened up. So instead, I called and simply asked.

Searching on ExpertFlyer from GRU-LAX-SFO, yielded no mileage save availability.
Searching on ExpertFlyer from GRU-LAX-SFO, yielded no mileage saver availability.

The American Executive Platinum representative put in a request with management and told me to wait a couple of minutes. She never heard back, so instead, she told me she would put in a formal request and to callback at the end of the day. I actually forgot to call back in, however by last night they had actually gave me two first class seats.

There were only two seats left for sale on that flight. For free, basically. No additional miles. I assume maybe a couple more dollars in taxes but the bottom line is that it never hurts to ask.

Screen Shot 2015-04-08 at 4.05.46 PM

Granted, I’m Executive Platinum, but I think, if you’re ever in a situation instead of spending what I would have had to spend – almost $700 to book those flights, I got them for free by simply asking.

Yes, I could have potentially switched airlines and flew Delta Shuttle, but to fly from Brazil to switch to another carrier to fly to San Francisco to switch to Singapore Airlines would have been too much so in the end I got what I wanted for no additional miles and no additional money.

Have you ever had success with American Airlines opening up saver award space? Feel free to comment below!

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.