How to Cancel a Credit Card Online in 30 Seconds or Less

Apr 10, 2015

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A couple days ago I wrote a post about “Five Times to Cancel a Rewards Credit Card“.  If you missed it, go check it out because I think knowing when to cancel a credit card is just as important as knowing when to apply for a new card.  However, one thing I did not talk about in that post was how to very quickly cancel a credit card online.

I don’t like making more phone calls than I have to, and I really don’t enjoy the back and forth with customer service reps when I’ve got a long to-do list.  So, yesterday when the $450 annual fee came due on a Citi credit card I needed to cancel, I did what any phone-hating busy person would do and cancelled the credit card online.  Yes, you can really cancel some credit cards online!  If your bank offers a “secure message center”, there is a good chance you can simply send a message asking to close a specific account and it can be handled all electronically without you ever having to pick up the phone.

In this case I used the Citi Secure Message Center to close a card with less than 30 seconds of time invested on my end.

First, I logged into my Citi online account.

Then I went into the account I wished to close.

Next, I selected the Message Center highlighted in red below.


I wrote a brief new message asking to close my account ending in number XXXX.


The next day the account was closed and I received a message back to that effect.  Woohoo, another thing checked off of the to-do list!

In this case I didn’t want any retention offers or to move the credit to another account, I just wanted to straight-up close the card.  If you want to try to negotiate some of those sort of things you are best served calling in the old fashioned way.  If you just want a quick and to-the-point closure like I did, then online is the way to go.  Again, this isn’t something that will work with all banks, but it is worth a shot if your issuer offers online support so you don’t have to waste valuable time on the phone when you can get to the point online in 30 seconds or less!

Have you closed some credit cards online using secure messaging?

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