Is Delta Charging Medallions More for Award Redemptions?

Feb 25, 2015

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Per this Flyertalk thread, it appears there may be an IT issue with Delta (what’s new?), that is pricing award redemptions for Medallion members higher than those who don’t sign into their Delta account.

By selecting "I am traveling", it appears that Delta is pricing awards higher
By selecting “I am traveling”, it appears that Delta is pricing awards higher

Delta is aware of this issue and wrote the following on Flyertalk:

Dear FlyerTalk Community. Delta confirms that we are aware of an issue with awards shopping results and we are investigating with utmost urgency. We will post another update on Wednesday 2/25 once we can provide greater guidance. Thank you.

While this prices as 20,000 SkyMiles as a Medallion, it may be less if you aren
While this prices as 20,000 SkyMiles as a Medallion, it may be less if you aren’t signed into your account.

My Thoughts

If this is truly a glitch, then Delta needs to fix this ASAP, and refund the difference in SkyMiles to Medallion members who were affected by this error. Reading through the Flyertalk thread, it appears that Delta is “fixing” the issue, by just charging everyone the higher prices, which doesn’t really seem like a solution to me.

What are your thoughts on this? Do you think it’s really a Delta glitch, or just another way they are trying to de-value their SkyMiles program?

Hat Tip: Delta Points

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