Delta Will Honor Mistake Fares

Dec 28, 2013

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

On Thursday, the frequent flyer community was abuzz with word that Delta’s website was generating extremely low mistake fares that included such gems as $47 for a roundtrip between JFK and LAX, and $98 from the east coast to Hawaii. The glitch was up for about two hours, and there was a veritable feeding frenzy on FlyerTalk before Delta discovered the error and corrected it.

While a lot of people were able to purchase these fares, the question, as always in cases like this, was: would Delta honor the mistake fares after pricing had been corrected?

Delta 757-200
People reported snagging coast-to-coast tickets for as low as $27!

Well, it seems like Delta is following the lead United set back in September when its website only charged customers the September 11 fee on many flights for a period of about 15 minutes, and will honor these fares.

Shortly after the error was corrected, Delta released a statement saying, “For a portion of the morning today, some prices on and other booking channels were incorrectly displayed, resulting in lower than usual fares for customers. The situation has been resolved, and the correct prices are being displayed. Delta will honor any fares purchased at the incorrect price.”

Pretty cut and dried, and I applaud the airline for responding quickly and, as I see it, fairly to honor the purchased tickets. Although Delta’s contract of carriage reserves the right to cancel tickets booked at erroneous prices and refund the passenger or reissue them at the correct fare, the DOT requires an airline to honor a purchased airfare, whether it was a mistake fare or not, so it seems like Delta might not have had much choice in this instance since these were actually airfares and not just fees or taxes on tickets.

I am glad to see an increasingly rare customer-friendly move on the part of US airlines, what with award devaluations, elite status changes, and other detrimental changes to frequent flyer programs, and I hope Delta takes note of the goodwill generated and considers future moves in this light.

Congratulations to all who managed to snag one of these fares – once you fly, tell us about your experience and where you travel.

Gold Delta SkyMiles® Credit Card from American Express

If you are a Delta flyer who is looking to bank some extra miles this card is a great addition for your wallet. While you'll earn 2 miles per dollar on Delta purchases and 1 mile per dollar on everything else, you'll also have access to other perks like priority boarding, a first bag checked free and discounted Delta  Sky Club access.

Apply Now
More Things to Know
  • Earn 30,000 bonus miles after you use your new Card to make $1,000 in purchases within your first 3 months and a $50 Statement Credit after you make a Delta purchase with your new Card within your first 3 months.
  • Earn 2 miles on every eligible dollar spent on purchases made directly with Delta.
  • Earn 1 mile for every eligible dollar spent on purchases.
  • Check your first bag free on Delta flights – that’s a savings of up to $240 for a family of 4 roundtrip.
  • Receive Main Cabin 1 Priority Boarding on Delta flights, stow your carry-on bag and settle in sooner.
  • Enjoy a $0 introductory annual fee for the first year, then $95.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
Regular APR
17.24%-26.24% Variable
Annual Fee
$0 introductory annual fee for the first year, then $95.
Balance Transfer Fee
Either $5 or 3% of the amount of each transfer, whichever is greater.
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.