United Honors Free Mistake Fares
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Yesterday we reported on a glitch with United’s ticket booking engine that resulted in people being able to book flights around the US and to Hawaii for almost free – all they had to pay were the taxes. While I didn’t actually expect these fares to be honored based on United’s past behavior in similar circumstances, the airline just announced on Twitter that they would in fact be honoring the tickets sold during the 15-minute window where these $0 fares were being offered.
Per the Tweet, United officially announced that, “We’ve reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets.”
Kudos to United for coming to this decision. I would have expected them to cancel the tickets altogether, or at least compromise with customers who managed to reserve the $0 fares, but I’m glad they’re actually going to let them fly the itineraries they booked. It’s a customer-friendly move when those seem to be becoming more and more rare these days.
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