SRQ: How To Check Hyatt Award Availability Without Enough Points?

Mar 17, 2013

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

TPG reader Jason has a Hyatt question:

“Is there a way to check Hyatt rewards rooms/suite availability without transferring points (for example, Ultimate Rewards points) to their program?  I transferred points into my Hyatt account and then realized the hotel I wanted didn’t have reward availability.  I just don’t want to make the same mistake next time.”

Jason made a classic faux pas that everyone in the points game has done at one time or another – to varying levels of severity. He leapt before he looked. Or more accurately, he transferred before he confirmed.

Part of the reason that I love the Ultimate Rewards points that I rack up on my Sapphire Preferred and Ink Bold among other Chase cards, is the ability to transfer them to valuable travel partners including Hyatt.

However, Jason brings up one of my biggest quibbles with Hyatt’s Gold Passport program, which is that when you log into your account and you are searching for award nights, if you don’t have enough points in your account to book the night or nights you’re searching for, the system returns the following error:

Hyatt Gold Passport ErrorThat can leave you feeling like you’re searching blind and like you have to transfer points in just to find the awards you want. Let me be clear: do not do that.

Instead, you’ll note in the error message that they give you a number to call for Gold Passport Customer Service: 1-866-557-6670. When you call, you have to give them your account info and they’ll see you don’t have enough points to book the award, but they will still search for you and let you know the availability of the properties you want on the dates you want (you may have to explain you’re planning to transfer points, but the agents are used to that).

Then once you’ve confirmed the availability you want, you can simply log into your Ultimate Rewards account and transfer those points. They post instantly, so you might even be able to keep the phone rep on the phone with you while they post and then ask them to book the award for you.

It’s too bad you transferred those points before you knew for sure whether you could use them or not. However, Hyatt is a great hotel program (the only one that didn’t devalue their points last month!) with a lot of great properties around the world, so you should still be able to get use out of those points at some time in the future.

See also: Using Hyatt Points for Room Upgrades

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.