Delta Unveils New Delta.com Design and Features
Early this morning, Delta launched a new, refreshed version of their website. While any change is annoying at first, I do think the overall look is sharp and there is a huge focus on social media. While thats all great, I really wish they would have put the same time and energy into fixing their online award calendar, which unfortunately seems unchanged and still buggy. However, here's a quick rundown of the new changes and whats coming down the pipeline.
You can now customize your Delta picture by connecting with Facebook. Once you connect with Facebook, your Facebook picture will become your Delta profile picture. Also, in the information section, you can store your Twitter handle, so I'd imagine when you tweet @deltaassist they would be able to find your reservations and information easier.
Also, another new feature is you can view the upgrade list online and it lists all the passengers ahead of you by name similar to the iPhone app (which is great if you are monitoring where your friends are on the list). Previously, it would only show your position online, so this a nice new feature. When it comes to the award calendar, unfortunately it doesn't look like this was touched. We still have the same, broken one which us frequent fliers have to deal with!
In addition to the new website, Delta recently revamped their kiosks at all the airports and you can expect to see new mobile applications for the iPhone and other devices to be rolling soon which will feature the same design as the website.
DLCorpGuy posted on Flyertalk:
"As some of you have already noticed, we’ve been doing site maintenance this morning to test some new features. As DLCorpGirl mentioned last week, there are some exciting things coming from the e-Commerce/technology teams and this is one component of it. Testing will continue for the next couple of days so I can’t provide a lot of information, but stay tuned for further details early next week. Our teams are working to resolve issues as quickly as possible."
With that, I will be posting a more thorough post in the coming week of all the new features and functions of the site, but in the meantime here are some of the highlights mentioned on the Delta Hub:
IT'S ALL ABOUT MAKING TRAVEL EASIER
My Delta is your secure, password-protected home for all the business you conduct through delta.com — including travel and payment preferences, SkyMiles account information, and more.
THE PERSONALIZED DASHBOARD
Imagine all your travel information and preferences on a single page and dynamically linked to the ticketing process. Welcome to your digital dashboard.
Establish a private Delta profile — even if you’re not a SkyMiles member — and securely store all your important travel data including passport information, favorite destinations, activities and interests.
EASIER & MORE SECURE LOGIN
We’re transitioning away from the PIN-based login, to a simpler and more secure username and password.
A TRIP MAP THAT ALSO LOOKS FORWARD
This trip map not only tells you where you’ve been, it tells you where you’re going.
Your upcoming trips, in every detail, saved here. Keep all your travel plans organized and close at hand. Flight information, hotel reservations, car rentals: if it’s booked through delta.com, you’ll never miss a beat.
Keep payment information and receipts where they belong: safe. Losing or emailing travel receipts is so 2011. From now on, itemized receipts for flights, hotels, and car rentals are securely stored online. All your preferred forms of payment, as well as certificates and eCredits, are kept here, too.
Click. Instant SkyMiles account info. Whether you’re a SkyMiles newbie, or a Diamond Medallion member with a million miles under your belt, My SkyMiles keeps your account up to date and a click away.
I haven't had too much time to test out the new site, but feel free to share your thoughts. I'm sure there will be bugs, but it's good to see airlines at least trying to make their online experience a little bit more efficient and enjoyable.