Skip to content

Update: Air France/KLM Business Class Awards Now Bookable With Delta

April 04, 2012
3 min read
Update: Air France/KLM Business Class Awards Now Bookable With Delta
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

As I wrote about recently, for nearly the past month Delta was not able to book Air France and KLM business class awards. This created a variety of issues, including the inability for Delta to process business class upgrades even when they were available for those who paid more for upgrade eligible fares.

However, it seems that "glitch" is now fixed as I was able to do several dummy bookings online on both Air France and KLM business class.

Delta SkyMiles are hard to use because is broken. For finding partner award space, I use ExpertFlyer, which allows me to search for it quickly, week by week, route by route. For a primer, check out my guide on using ExpertFlyer for award availability. You can also use to search for classic award availability, though the interface isn't as easy to use, though it does have a month-long search calendar that is generally reliable. I highlight that method in this post on quirks and how to get around them.

To test out the bookability of Air France/KLM awards, I used ExpertFlyer to find O class availability and then plugged in that information on In this case it would be KLM nonstop from Chicago to Amsterdam and on the return Amsterdam-Paris-Chicago on Air France.

While I'm glad this availability is back, I'm still suspicious of potential upcoming changes to the program. I hope Delta realizes that their customers want valuable awards at competitive levels. Lately I have been redeeming tons of Chase Ultimate Rewards points with United and the website and award availability is shockingly better than Delta- they have almost all 27 Star Alliance partner airline award availability online so if you are flexible you can almost always patch together a low level award. And even using American miles are wildly easier than Delta - even though doesn't show most partners, they have great availability at low levels, especially on amazing partners like Cathay Pacific - even in first class. Delta blocks the booking of any international first class award on SkyTeam partners like Korean Airlines.

I have a feeling any new changes would be under the auspices of "making miles easier to use" when in fact they should really focus on their current sad state of affairs relating to IT and online award search availability (like this near month long "glitch") instead of devaluing the program.
[card card-name='Gold Delta SkyMiles® Credit Card from American Express' card-id='22034414' type='javascript' bullet-id='1']

Sign up for our daily newsletter

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers