How to Minimize Time Spent on Hold With Airlines: Part 2

March 19, 2012

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2 min read

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Last week I wrote about calling airlines' international customer service centers to avoid long hold times when the US phone lines are jammed. This was topical because United's phone lines have been swamped since they officially merged with Continental last week.

Naively, I thought United's phone lines wouldn't be jammed up at midnight last night and before I knew it I was on hold for 15 minutes with no sign of a rep coming anytime soon. I Tweeted my frustrations and several TPG readers recommended trying the Click to Call feature.

You simply click this link, then enter your phone number and within a couple seconds you'll get a call from United. Within 2 minutes I was speaking to a live rep, vs. still being on hold with the regular reservations line.

Several other people have recommended the site gethuman.com, which helps get around pesky phone hold times. I love technology!

This is reason 2,923,928 why I love Twitter (follow me!) and super savvy TPG readers!

Hat tip @hyshai and @hutchins!
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