Cathay Pacific Temporarily Suspends Codeshare Booking through American Airlines

Feb 28, 2012

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According to this thread on Flyertalk, while Cathay Pacific was upgrading its booking systems, its award availability shown on partner sites has gotten really messed up, specifically through British Airways and American Airlines, and travelers hoping to book codeshare flights on those airlines have hit a wall.

Apparently booking agents at BA and AA can see tons of availability on Cathay Pacific, but CX won’t allow those seats to be booked. Not only that, but posters have also reported that even revenue seat availability has been zeroed out for days.

A few posters have reported success finding open seats using KVS Tool, which still seems to be registering the correct availability information of seats, both award seats and various fare classes. However, when they called the American Airlines Executive Platinum line, the AA agent told them they had a special note not to book Cathay flights while the airline tries to work out their computer glitches…which Cathay claims it is doing now.

Not only that, but even people who had previously booked seats on Cathay Pacific through American Airlines have gotten itinerary updates that list them on different flights and in different classes than they booked. At least AA has been able to fix those after some time spent straightening things out on the phone, but that has to be pretty stressful to see a few days before departure. It’s also been reported that AA agents can now book Cathay, but only within 5 days of departure. Seems like a crapshoot all around!

I emailed my contacts at American and am awaiting a response. Has anyone had issues booking Cathay seats in the past week? Tell us about it!

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