Delta to Tokyo – 747 Upper Deck BusinessElite and Economy Comfort Review Narita to JFK
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After a slew of boarding announcements for the intra-Asian flights like Manila and Hong Kong, it was finally our turn to board shortly after 6pm. I made my way down to the gate and used the SkyPriority, which was empty. The 747 allows dual boarding from two jetways, so BusinessElite passengers turn left and coach passengers go right. I entered the aircraft and then took the steps to the upper deck, seat 73A, which is the bulkhead window.
The seats on the upper deck are the former Northwest World Business Class seats. In their prime they were cutting edge, but they are now becoming antiquated. They are a 160 degree angled lie flat bed, similar to Air France’s business class and Delta has plans to refurbish these planes and install fully lie-flat beds, like on my 777LR from my flight over, but it will be a while before that happens.
My seat, 73A, is the first seat on the upper deck, but the bulkhead is about 5 feet in front of the seat, so legroom wasn’t an issue at all. My seatmate was a college student who was coming back from visiting his parents who live abroad. It was his first time flying business class – his mom and dad used miles for his trip home – nice parents! The cabin was only about half full and there was no one in the two seats behind us, so I ended up moving there for the duration of the flight.
While I like the exclusive feel to the upper decks of 747’s there are some downsides – the biggest being storage. The overhead bins are generally smaller due to the curvature of the aircraft, so if you have a large carry-on, you may need to store it downstairs. However, they added huge side bins and my Tumi rollerboard had no issue fitting in the overhead, though it is on the smaller side (I forget the exact dimensions).
The only interesting thing about the boarding experience was that the complimentary water bottles were Evian instead of the normal Dasani (Coke product) which is featured on most other Delta flights. I suppose this is a supply thing, but I appreciated it because I generally don’t like Dasani.
Before long, we were pushed back from the gate and the pilot profusely apologized for the delay and explained he’d try to make-up as much as possible in the air. I’m always amazed at the dynamics of flying back form Asia to NYC – you leave and arrive roughly at the same time and day. For us we left Tokyo at 6:50pm Wednesday and arrived at JFK at 6:55pm Wednesday. I guess that made up for the entire Saturday I lost on the way over!
For meal choice, I went with the Japanese option, since it was so good on the way out.
Starter: Marinated Tuna and Sea Bream with wasabi tofu, and roast beef with eggplant
Entree: Black cod saikyo-miso yaki with steamed rice, pickles and miso soup
The starter was – interesting. To be honest, the tuna and seam bream were a little dried out, but I have to say it was overall the most eclectic airplane meal I’ve eaten. I didn’t really know what any of the sides were, but I’m sure they pretty Japanese since the catering was done at Narita.
The entree was much more enjoyable and straight-forward and perhaps the highlight was the sundae that was made right at my seat.
After dinner I extended my seat and made myself a bed using the extra pillow and blanket from the empty seat next to me. Even though I’d much prefer a true lie-flat seat (and not angled), I was able to get a solid 5 hours of sleep.
I ended up visiting the Economy Comfort cabin and checking out those seats for a while. Luckily, the EC cabin was sparsely populated (though the rest of the flight was packed), so I got my own row. However, I specifically chose a row behind people who were reclining so I could test out the seats to their limits.
Firstly, they are the same physical seat as the rest of economy, but they have a seat cover and they recline 50% more and have 4″ more legroom. I’m nearly 6’7″ and when the person in front of my reclined, my knees did not touch the seat. Also, when I reclined, the extra couple inches were very noticeable. While it doesn’t compare to business class, it’s a marked improvement from regular coach seats (plus you get free cocktails – normally only beer and wine are free in coach).
So would I choose an exit row or Economy Comfort seat? Definitely Economy Comfort for the extra recline. While exit rows have a lot of leg-room, I always find the seas to be thinner and the recline way too upright to get any substantial sleep.
The flight attendants were very excited about the product and they made several announcements that if you moved into an Economy Comfort seat, you’d have to pay the fee on-board. When I asked the flight attendants on my flight if they had any rogue self-upgraders and they told me they didn’t, but were more than prepared to handle the situation.
Overall, the Delta 747 is a nice looking “bird,” but it’s far from cutting edge. The projector screens in coach need to (and will be) upgraded, as well as the angled business class seats. However, overall it was a nice trip (albeit delayed) and it’s a perfectly decent ride in Business Class and Economy Comfort.
While I liked the proximity of Haneda and the timing of the incoming flight (arrive around 5am which allows for a full day in Tokyo), I much preferred the return timing out of Narita- 4pm vs 12:30am. My hope is that they improve the Haneda times or start servicing it directly from JFK, like American.
Full disclosure: My flights and hotels were comped by Delta and Hyatt respectively but all opinions expressed are entirely my own.