United CEO Oscar Munoz Promises Improvements in Letter to Frequent Flyers

Frequent flyers like to hear from “their” airline’s executives, and United CEO Oscar Munoz recognizes that. United came in dead last in an important recent survey, but customers seem hopeful that the situation will improve soon. And United is making an effort. On the in-flight service front, the airline brought complimentary snacks back to domestic flights, is…

Redeem United Global Premier Upgrades on ANA Flights

One of the most generous perks of United’s Premier 1K (and top-tier status from American and Delta) is the upgrade certificates you’ll receive that let you book a lower cabin and confirm a business or first-class seat long before departure. Of course, just having the upgrade certificates doesn’t guarantee an upgrade, but if you know how…

Top Cards for May, United Status Upgrades, 100k Amex Platinum Offer and More

Each Saturday, we round up news stories that you may have missed from the week before, including several that already appeared on The Points Guy, and some more that we haven’t covered yet. If you’re an avid TPG reader, scroll down for the new stuff. Here’s the top miles, points and travel news you may have missed this week:…

A Reminder that Hacking an Airline’s Website is Illegal

Last week, we reported that a man was sitting in a Florida jail awaiting trial for stealing American Airlines miles worth “more than $260,000,” which he allegedly redeemed for hotels and rental cars. Knowing how easy it can be to rack up points and miles, it can be tempting to break the rules of frequent flyer programs, but…

The Best Airlines for Customer Service in 2016

Customer service is a vital part of the airline industry. And, as frequent travelers, we all know that there are some airlines that excel at customer service, and there are others that lag far, far behind to the point where many would avoid boarding their planes altogether. So it’s no surprise that there are plenty of…

Deal Alert: US to Singapore from $668 Round-Trip on United’s New Dreamliner

Airfare deals are typically only available on limited dates. We recommend that you use Google Flights to find dates to fly, then book through an online travel agency, such as Orbitz, which allows you to cancel flights without penalty by 11pm Eastern Time within one day of booking. Remember: Fares may disappear quickly, so book right away and take advantage…

Deal Alert: Business Class to Europe from $2,333 Round-Trip on Delta and United

Airfare deals are typically only available on limited dates. We recommend that you use Google Flights to find dates to fly, then book through an online travel agency, such as Orbitz, which allows you to cancel flights without penalty by 11pm Eastern Time within one day of booking. Remember: Fares may disappear quickly, so book right away and take advantage…

United’s Upgrading Status and Handing Out Economy Plus Subscriptions (Targeted)

Update: It appears that United is also targeting elites with temporary status, so if you participated in a status match earlier this year, you may have received an offer for a higher status even if you didn’t meet the challenge requirements. It looks like United Airlines is trying to create some new loyal flyers, in addition to…

Deal Alert: US to Southeast Asia from $462 Round-Trip on Star Alliance

Airfare deals are typically only available on limited dates. We recommend that you use Google Flights to find dates to fly, then book through an online travel agency, such as Orbitz, which allows you to cancel flights without penalty by 11pm Eastern Time within one day of booking. Remember: Fares may disappear quickly, so book right away and take advantage…

May Monthly Valuations, Reviewing United’s Island Hopper, A JetBlue Status Challenge and More

Each Saturday, we round up news stories that you may have missed from the week before, including several that already appeared on The Points Guy, and some more that we haven’t covered yet. If you’re an avid TPG reader, scroll down for the new stuff. Here’s the top miles, points and travel news you may have missed this week:…