Should I Request Compensation for a Hotel Mishap?

TPG reader Brian sent me a message on Facebook to ask about how to deal with a bad hotel experience: “I was recently staying at an IHG property when the fire alarm went off at 1:00am. What would you do in that situation to account for the disturbance: Should I ask for points or a discount, or should I…

Which Points Should I Redeem to Book a Rental Car?

TPG reader Heather sent me a message on Facebook to ask about rental cars: “I’m trying to rent a car using points; I could rent through Ultimate Rewards with my Sapphire Preferred card, or transfer points to United or Southwest and rent through one of those programs. Which method do you recommend?” To get the most out of your…

Can I Use a Companion Ticket Without the Primary Passenger?

TPG reader Paige sent me a message on Facebook to ask about the Southwest Companion Pass: “My husband, children and I are flying from Boston to Dallas on Southwest, with me flying on a companion ticket. There’s a plane change in Baltimore, where my husband needs to be the following day for business, so he was…

Which Rooms Can I Book with Hyatt Free Night Certificates?

TPG reader Jay sent me a message on Facebook to ask about booking Hyatt awards: “I have two free nights from the Chase Hyatt card, and I’d love to use them at the Park Hyatt Paris with my wife and our two-year-old. When I try to reserve for two adults and one child, no rooms are ever available, because…

Should I Get Chase Credit Cards First Due to Restrictions?

TPG reader Aaron sent me a message on Facebook to ask about credit card applications: “As someone new to the points game, would it make sense to target Chase cards first given the more stringent application restrictions?” The major credit card issuers often limit how many accounts you can have open and how frequently you can apply for new ones. In order…

How Can I Avoid Losing My Points When Closing a Card?

TPG reader David sent me a message on Facebook to ask about transferring points: “I was thinking of closing my ThankYou Premier and Amex Premier Rewards Gold cards, but I’m not sure what to do with the points. My initial thought was to transfer to Singapore Airlines, but I don’t have a specific redemption in mind. Where…

Should I Transfer from Chase Freedom to Sapphire Preferred?

TPG reader Trevor sent me a message on Facebook to ask about combining Ultimate Rewards points: “I was about to transfer all the points from my Chase Freedom card over to my Sapphire Preferred account. I don’t necessarily need them now; is there any reason to wait?” One nice aspect of the Ultimate Rewards program is that…

Is Lounge Access Worth the Price of a Day Pass?

TPG reader Patrick sent me a message on Facebook to ask about lounges: “I have a seven-hour layover in Philadelphia before an international flight. Is a day pass to the Admirals Club worth the extra $50?” Airport lounges are a mixed bag, especially for domestic travelers. The best US lounges offer a taste of jet-setting luxury, featuring amenities like…

Can I Upgrade My Credit Card Without a New Application?

TPG reader Brock emailed me to ask about upgrading a credit card: “I currently have an Amex EveryDay card and use it a ton on groceries and other purchases, but I’m interested in the Everyday Preferred card. Could I call American Express and convert from one to the other? If so, will they run another credit check,…

Which Airlines Have the Most Hidden Fees?

TPG reader Hillary sent me a message on Facebook to ask about airline fees: “Which airlines nickel-and-dime you the most on fees? I vote United, but I’d like to hear your take.” Airline fees have skyrocketed over the past few years, ranging from relatively mundane charges like baggage fees to truly ridiculous add-ons like the fee just to…