American Airlines Ends Bereavement Fares – Why Miles Are Still A Good Insurance Policy

American Airlines issued a stealthy announcement (just a line of text on this web page, really) that as of February 18, 2014, it would be ending its policy of offering bereavement fares to passengers who must book last-minute tickets as a result of the death of a relative. While this move seemed to come out…

How To Get EU Passenger Rights Compensation From US Carriers For Delayed Flights

One of the ways in which US travel regulations lag behind those of Europe is when it comes to compensating passengers for flight delays and cancellations. Airlines have very little accountability and few guidelines they must adhere to when making good on flight mishaps and travel issues here in the US – just ask anyone…

Why Should You Change Your Frequent Flyer Number on an Award Ticket?

Last week, I flew United GlobalFirst from Los Angeles to Melbourne, and in my review of the flight I noted that every time I fly an award ticket, I always go to the kiosk to change my frequent flyer number on the reservation. TPG reader Ritz read that and emailed me to ask, “Why would…

If Your Flight Is Cancelled Due To A Storm Do You Have To Sleep In The Airport?

With the recent snow storms along the East Coast, TPG reader Loren tweeted me asking: “@thepointsguy If your flight is canceled in a snowstorm do the airlines have to put you in a hotel or do you just sleep in the airport?” The short answer is no. There really aren’t many consumer protections in the…

When Should You Pay For A Ticket Or Redeem Miles?

TPG reader Todd tweeted me this week: “@thepointsguy Do you have a rule of thumb for when it’s economical to pay for a ticket with miles?” A lot of factors come into play here. The first is your budget. If you’re really cash-strapped but need to get somewhere and have a ton of miles, why…