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Hotel Industry

Free Hotel WiFi – How to Get Online While You’re on Property

November 11, 2014

Staying connected is crucial for me when I travel, and unless I’m really going off the grid, I prefer hotels that have high-speed internet access, especially when getting online won’t add a huge amount to my final bill. Today TPG Contributor Nick Ewen looks at which hotel brands offer free WiFi as a standard or elite […]

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What to Do When a Hotel Room Upgrade Is Really a Downgrade

November 4, 2014

Hotel upgrades are usually great when you get them, but what should you do if your hotel upgrade actually equates to a downgrade? Today TPG Contributor Nick Ewen shares a recent experience he had at a Starwood property in Florida, and offers some tips in case you find yourself in similar circumstances. Upgrades can be like a drug […]

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Late Checkout for Hilton HHonors Diamond: the Weekly Wish

October 23, 2014

Today TPG Contributor Nick Ewen continues his series The Weekly Wish, looking at flaws, shortcomings, and room for improvement in the world of travel and loyalty programs. Today’s wish: guaranteed late checkout for Hilton HHonors Diamond elites. I’m sure many of you have been in a position where your travel plans don’t mesh well with an 11 am […]

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Overview of Hotel Resort Fees and How to Avoid Them

October 21, 2014

As an award travel enthusiast, I’ll be the first to admit that airlines and hotels don’t always make it easy. Changing programs, inconsistent policies, and unexpected fees all add to the challenge of using your points and miles effectively. But for every problem that pops up, you can count on award travelers to find several solutions. […]

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Hotelied: Up To 50% Off Hotels Based on Your Social Media Presence

October 17, 2014

TPG Assistant Editor Melanie Wynne takes a look at a new, free hotel booking site called Hotelied that offers exclusive discounts to its members based on personal data such as their social media popularity, their travel-program loyalty, and more.  Billed as a “dating site for hotel stays,” a new members-only booking site called Hotelied claims to offer personalized savings on […]

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Truly Pet-Friendly Hotels: The Weekly Wish

September 25, 2014

Many of you know that I’m the proud parent of a sweet, styling, jet-setting little Blue French Bulldog named Miles. He travels with me whenever it’s feasible, and I love having him along. TPG Contributor Nick Ewen is also a dog owner, and like me, he’s encountered some inhospitable policies from hotels that advertise themselves as […]

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Aloft Introduces Robotic Butler & The Future of Hotel Tech

August 25, 2014

The future of hotel technology has arrived: robot butlers, digital concierges and apps that let you choose your own room are just the beginning. TPG Assistant Editor Melanie Wynne checks in on state-of-the-art advancements being used right now at hotel chains around the world.  You don’t have to remember Rosie, the electronic maid of cartoon family The Jetsons, to appreciate […]

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More Power Outlets in Hotel Rooms: the Weekly Wish

August 14, 2014

Today TPG Contributor Nick Ewen continues his series The Weekly Wish, looking at flaws, shortcomings, and room for improvement in the world of travel and loyalty programs. Today’s wish: more power outlets in hotel rooms. As fellow frequent travelers, I’m sure many TPG readers experience the same need I do to be connected on the road. The last several […]

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Planning a Family Vacation to Italy: Agriturismos

August 1, 2014

Today TPG Contributor Jason Steele shares his experiences  Italy is a very rich destination for travelers. Certainly, there’s the ruins of the ancient Roman empire to see, and the art of the Renaissance to appreciate, but a trip to Italy is also about experiencing the people, culture, and cuisine of the countryside. Visitors have a unique […]

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Lifetime Hotel Elite Status: a Hilton HHonors Proposal.

July 10, 2014

Today TPG Contributor Nick Ewen begins a new column called The Weekly Wish, where he’ll look at flaws, shortcomings, and room for improvement in the world of travel and loyalty programs. Each hotel chain has its own unique ways of attracting and maintaining profitable customers. These methods can include enhancing on-property benefits, expanding ways to earn and redeem points, and introducing […]

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Saving Money on Hotels With Best Rate Guarantees

June 10, 2014

You’ve probably noticed it before, an advert on a hotel website that reads something like: “lowest rates, guaranteed.” Maybe that touted guarantee made you more comfortable with the room you just booked, maybe it convinced you not to devote any more time to shopping around, or maybe you ignored it entirely. In any case, best rate guarantees are ubiquitous in the hotel industry, and […]

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The Inside Scoop on Hotel Stays From a Front Desk Supervisor

June 4, 2014

TPG contributor Jason Steele returns today to dish on the ins and outs of how hotels work with one of his friends who has experience working with several national hotel chains.  Why do some guests get upgraded rooms, while others get assigned terrible ones? How can you get fees waived like parking and Internet service, even […]

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Hilton Launches New Curio Brand of Boutique Hotels

June 3, 2014

In an attempt to keep up with the Joneses, Hilton just announced the launch of “Curio,” a collection of independent properties that don’t necessarily fit within their pre-existing brands, such as Conrad or DoubleTree. This seems to be in a direct competition to Marriott’s Autograph Collection (including the Blue Moon in Miami Beach), which has a similar aesthetic. Hilton […]

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Do You Take Surveys About Your Travel Experiences?

June 3, 2014

It seems these days that after every flight, hotel stay, customer service call that I make, I am immediately greeted by an email asking about my experience. Whether it is coming from United or Chase, it appears that everyone wants to know my opinion on how they are doing. In one week alone, I received five surveys from […]

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IRS Proposing New Tax Burden on Loyalty Programs

May 23, 2014

In the U.S. Department of the Treasury’s 2014-2015 Priority Guidance Plan (or business plan), the IRS is currently proposing that travel industry companies pay taxes on the front end of their loyalty program transactions, rather than waiting to pay those taxes until program members make redemptions. This shift in tax timing would mean that travel industry companies would almost […]

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$50 in Free Hotel Tonight Credit With Promo Codes- Even For Existing Users!

February 10, 2014

Update: The BOOKEUROPE promo code has expired. Last-minute hotel booking app Hotel Tonight is currently offering two promo codes that offer a combined $50 credit that can be used for up to one year and for any hotel served by the app.  The BOOKEUROPE code gives $25 to new or existing users and BKELLY99 is […]

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Hotel Tonight Opens Bookings at 9am Now

November 21, 2013

Hotel Tonight is a hotel booking app for iPhone and Android, that often finds deeply discounted room rates. TPG Managing Editor Eric used it to find a last-minute room at the Standard High Line in New York last month, and the app currently partners with hotels all over the US in major cities like New […]

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Top 12 Things That Should Be In Every Hotel Room

October 29, 2013

As someone who spends well over 100 nights a year in hotels, I thought it was high time to put together a post with my thoughts about what every hotel room should offer (and what they definitely should not) in addition to all the basics like free WiFi, good personalized A/C and heating, and, you […]

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Andaz Papagayo In Costa Rica To Open On December 15, 2013

September 11, 2013

Following fast on the heels of the recent official opening of the Andaz Maui, Hyatt has announced that it would be opening the Andaz Peninsula Papagayo in Costa Rica on December 20, 2013, become the brand’s first property in central America. I’ve never been to Costa Rica, but this resort may be the catalyst to […]

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Maximize Monday: Transferring Hotel Points to Airline Miles

July 8, 2013

Update: The offer mentioned below for the Platinum Card from American Express has expired. View the current offer here. A lot of readers sent in questions regarding Club Carlson’s recent unannounced devaluation of its option to convert Gold Points into airline miles with its various partners, so for today’s Maximize Monday post, I thought I’d […]

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Maximize Monday: Making the Most of Best Rate Guarantees With Hotel Bookings

July 1, 2013

In a day and age where travelers have more and more options to book travel, it can sometimes be a frustrating, time-consuming process where it’s harder and harder to be sure you are getting the best price possible. Luckily, many airlines, hotels and online travel agencies have instituted “best price guarantee” features where they will […]

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Is Hotel Room Service Going to Be a Thing of the Past?

June 13, 2013

With news that the New York Hilton Midtown – the largest hotel in the city – will discontinue room service and instead open an all-day cafeteria-style restaurant with grab & go options beginning in August, the travel industry was abuzz with talk of whether this is the beginning of a larger trend and what travelers […]

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Marriott Expands Breakfast Benefits for Gold and Platinum Elites

May 21, 2013

Marriott just officially announced today that starting June 22, Gold and Platinum elites will receive complimentary continental breakfast seven days a week at participating JW Marriott, Autograph Collection , Renaissance and Marriott Hotels in the U.S. and Canada. In the past, breakfast at hotels in the U.S. and Canada was only available during the week, […]

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Hotel Points Expiration Policies Roundup

April 18, 2013

Following up on the recent national survey I commissioned from The Princeton Group and my contest about how people track their frequent flyer miles, I thought it would be a good idea to create a basic guide to the expiration policies of the major loyalty programs. In yesterday’s post I covered airline miles expiration policies […]

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