May 31, 2012
Social media plays a big role in hotels and airlines theses days. Most companies have their own Facebook and Twitter pages where they run special promos, engage directly with guests and loyalty program members, and answer questions. According to this Flyertalk thread, however, it seems that the staff of one Starwood property have taken social [...]
Read the full article →
March 20, 2012
According to a thread on FlyerTalk, rumors are floating around that Delta is considering changing its SkyMiles frequent flyer program from a distance-flown formula to a revenue-based formula where the number of miles you’re awarded is based on the money you spend, similar to the fixed-value programs of JetBlue, Southwest and Virgin America. Rumored Rollout [...]
Read the full article →