Accessing Priority Pass Lounges at London Heathrow with Amex Platinum

Priority Pass membership is a perk of certain credit cards, and it allows members entry into multiple airport lounges around the world. Today, TPG Contributor Cindy Gossett discusses her experience with Priority Pass lounges at London’s Heathrow airport. I recently picked up the Platinum Card from American Express, which comes with a ton of benefits, including…

United Launches Meet and Greet Concierge Service

United Airlines is continuing its attempt at healing its harsh customer service reputation. In 2015, the carrier announced it would allow airport agents to distribute electronic goodwill certificates of up to $125 and it would equip 23,000 flight attendants and more than 6,000 US hub-based customer service reps with the iPhone 6 Plus. The airline also announced…

Citi Executive Card Authorized Users Can Now Access the Admirals Club

Determining if you’re eligible to enter a lounge can seem like an arcane task, especially with all of the stresses and distractions of air travel. Sometimes your elite status will get you in, while other times it’ll be your credit card — and often only the primary cardholder on the account has access. However, there are a few…

Should You Be Expected to Tip in a Hotel Club Lounge?

Hotel club lounges often have tip jars for guests to thank lounge employees for their service, but TPG Contributor Cindy Gossett recently discovered a more overt request for tips in the Club Lounge at the Sheraton Chicago Hotel and Towers. As a long-time Starwood Platinum, I’ve stayed in a lot of SPG hotels. Recently, I had an…

United Introduces Illy Coffee to Flights and Lounges

Following former CEO Jeff Smisek’s unexpected retirement, United’s been making a huge push to improve the travel experience — rather than simply launching another massive #flyerfriendly campaign, the airline is actually making a genuine attempt to satisfy customers. Over the past few months, United’s launched a dedicated feedback website, and introduced a program to allow airport agents to issue instant compensation to disgruntled…

Review: Airspace Lounge in New York-JFK’s Terminal 5

While passing through New York-JFK recently, TPG Special Contributor Eric Rosen had a three-hour layover and nowhere to spend it. So he used the time to check out the Airspace Lounge at JetBlue’s Terminal 5 — and here’s his review. I recently flew from Santiago (SCL) to New York-JFK via Rio de Janeiro (GIG) in…

Priority Pass Introduces Digital Membership Cards

Priority Pass updated its program this month, with the introduction of new lounges and a new way to access them. Members will have access to more than 850 lounges worldwide, and notably, Priority Pass Cardholders can now use the brand’s app (available for iOS, Android and Blackberry) to access lounges. Before this update, the only way to…

Top Travel Rewards Cards, Win Alaska Miles, Free HHonors Gold Status & More

Each Saturday, we round up news stories that you may have missed from the week before, including several that already appeared on The Points Guy, and some more that we haven’t covered yet. If you’re an avid TPG reader, scroll down for the new stuff. Here’s the top miles, points and travel news you may have missed this week:…

Which International Airport Lounges Are Your Favorites?

TPG reader Daniel sent me a message to ask about international club lounges: “You recently mentioned how domestic airport club lounges are declining, so I’m wondering, what’s your take on international club lounges. Do you have any favorites?” Daniel is right: I’m not a huge fan of domestic lounges. Yes, they give you a little space to relax and plug…

Why Is the Service in Hotel Club Lounges Declining?

TPG reader Wes tweeted me with this question about hotel club lounges: @thepointsguy– “Have you noticed that many hotel club lounges in the US have been declining in their food and beverage offerings? What’s up with that?” To tell you the truth, Wes, I haven’t really noticed a decline in the US, maybe because I’ve…