Should You Choose a Low-Cost Carrier Over a Major Airline?

Thanks to JetBlue’s Mint class, Virgin America’s innovative first class and potential improvements to Southwest’s offerings, smaller US carriers are starting to look a lot more appealing. In light of this, TPG Senior Points & Miles Contributor Jason Steele takes a look at which airlines are best for which travelers. Like many people, I grew up…

The Best Airlines for Customer Service in 2016

Customer service is a vital part of the airline industry. And, as frequent travelers, we all know that there are some airlines that excel at customer service, and there are others that lag far, far behind to the point where many would avoid boarding their planes altogether. So it’s no surprise that there are plenty of…

Spirit Ranks as the Worst Airline for Customer Satisfaction

It should come as a surprise to almost no one that super-low-cost carrier Spirit Airlines does not perform well in the realm of customer service. In fact, the carrier ran a promotion a couple years ago that allowed customers to sound off and voice their dissatisfaction in exchange for 8,000 frequent flyer miles — and travelers…

Exciting New Airline Routes for April 2016 and Beyond

Each month, airlines around the world launch and announce dozens of new flight routes and service changes — and today, TPG Senior Editor Kaeli Conforti shares just a few of the latest flights that will take to the skies this month or in the near future. Keep in mind that exact flight details (e.g., flight schedules, aircraft and more) may change…

US Senator Pushes for Airplane Seat Regulations

Seat size and pitch is always a hot topic, and now the federal government is considering getting involved. Today, TPG Associate Editor Emily McNutt chats economy seating with Chuck Schumer, one of the US Senate’s most outspoken traveler advocates. Airplane seats in the economy cabin have always been tight, but at least they used to offer enough…

Airfares Have Dropped 15% or More Since January 2015

Recent data from Hopper and the Bureau of Labor and Statistics reflects news that’s surely music to travelers’ ears: The drop in oil prices has caused a sharp decrease in airfare. The airfare modeling and forecasting site Hopper recently reported that the average airfare for January 2016 was 2.53% lower than December, and a staggering…

Exciting New Airline Routes for January 2016 and Beyond

Each month, airlines around the world launch and announce dozens of new flight routes and service changes — and today, TPG Assistant Editor Matt Zuzolo shares just a few of the latest flights that will take to the skies this month or in the near future. Keep in mind that exact flight details (e.g., flight schedules, aircraft and more) could…

Do Tighter Seats Slow Down Emergency Evacuations?

We all have our own reason for loathing airlines’ constant need to tighten seats in an effort to maximize space. From a business perspective, it’s smart — more people on board means more money. But from the customer’s perspective, more seats means less leg room and an overall uncomfortable flying experience. But, is there another level to the…

Deal Alert: $15 One-Way Flights on Frontier Airlines

Frontier Airlines’ $15 flights are back again, with a ton of different flight options across the country. The sale will run until the end of today (September 10) with travel dates available between October 1 and October 14. The absolute lowest prices available are $15, though a number of routes are available at slightly higher price points,…