Insider Series: How Are Flight Attendants Trained?

Flight attendant. Cabin Crew. Stewardess. When you hear these words, the image that pops into your mind is probably a nice woman or man serving you a Coke…or maybe an octogenarian barking at you to buckle your seat belt. But do you picture someone putting out a fire, delivering a baby or neutralizing a security threat? TPG Flight Attendant Insider…

As Profits Soar, Delta Plans International Flight Cuts

As the dollar continues to soar against foreign currencies and the price of oil continues to slump, Delta Air Lines has announced it is significantly scaling back its international network during the fourth quarter of 2015. Certain regions will be impacted more than others, with some areas being cut by as much as 20% and other…

Most Airlines Have No Idea Where Your Bags Are

Lost or misplaced baggage is an unfortunate rite of passage for every airline passenger. Today, TPG Senior Points and Miles Correspondent Jason Steele explains why airlines can and should do better, and how you can keep your own luggage from disappearing. Order a package, and the shipping company will tell you where it was last scanned along every…

Avoiding Award Travel Change and Cancellation Fees

Travelers generally pick one airline over another based on cost and the in-flight experience, but in this post, TPG Senior Points & Miles Correspondent Jason Steele looks at why you should also consider the costs of not flying at all. Right now my family and I are supposed to be in Key West — one of my top 7 Spring Break Destinations for…

Is Saver Level Award Availability Improving or Disappearing?

The best thing about earning points and miles is getting to use them, but too often airlines make redeeming for award travel more difficult and costly than it should be. Today TPG Senior Points & Miles Correspondent Jason Steele looks again at several routes where low-level awards are scarce, to see if conditions have improved. Two months ago,…

10 Mistakes to Avoid When Redeeming Frequent Flyer Miles

One of the keys to a good award travel strategy is avoiding errors that can cost you time, money, and miles. Today, TPG Senior Points & Miles Correspondent Nick Ewen explains how. As the saying goes, “Everyone makes mistakes.” This pervades many aspects of life, but it’s especially applicable to using your airline miles. Even the most seasoned award…

CLEAR Expedited Airport Security Program — Is it Worthwhile?

Without getting on a soapbox, I think it’s fair to say that the TSA won’t be winning any popularity contests in the near future. Fortunately, there are ways to minimize your suffering, as TPG Senior Points & Miles Correspondent Jason Steele explains. 15 years ago, going through airport security was a simple process. You simply got into THE line, put…

Google Flights Adds WiFi, Legroom and Amenities to Listings

Google’s already potent flight search engine has just become even more powerful. Since inking a deal with Routehappy — the “product differentiation platform for air travel” — Google Flights offers more detailed results that will allow you to sort available itineraries based on features like WiFi, on-demand video, and legroom. Routehappy continuously gathers information about flight amenities by aircraft, cabin, schedule, and…

Are Airlines Liable When WiFi Doesn’t Work During Flights?

TPG reader Ben tweeted me to ask: @thepointsguy—”Is United liable for its WiFi not working when it was promised on the flight?” As someone who travels frequently, I know how annoying it can be to board a flight that you think has WiFi, only to discover once you’re in the air that the connection doesn’t work. I’ve experienced this many times,…

Beacon Launches All-You-Can-Fly Service Between NYC & Boston

A new air travel paradigm is coming to the Northeast. Instead of selling fares or renting out planes, emerging air service provider Beacon will begin offering subscription-based flights in the summer of 2015 between New York Westchester (HPN, about 35 miles from Midtown Manhattan) and Boston Logan (BOS), with seasonal flights also available to East Hampton and Nantucket. At launch, Beacon will operate…