Insider Series: Highs & Lows of In-Flight Service: America vs. the World

Ever wonder why airlines in the Middle East, Asia and Europe are renowned for providing good service, while U.S. carriers have trailed behind in the service department for decades? Our airline industry insider, Carrie A. Trey, shares her insights about in-flight service—both good and bad—based on years of practical experience as a flight attendant. The in-flight service disparity between carriers in…

Aircraft Changes and How to Check for In-Flight Amenities

 Air travel is a complex business, and while many airlines try to keep passengers informed of service and schedule changes, being proactive can mean the difference between getting what you paid for and getting stuck with less. Today, TPG Contributor Nick Ewen offers some tips for figuring out what you can expect each time you fly. When you’re…

12 Confusing Travel Industry Expressions and What They Mean

Learning the lingo is part of any hobby, and travel is no exception. Today, TPG Senior Points & Miles Correspondent Jason Steele explains a variety of travel related words and phrases that you’re likely to encounter, but may not fully understand. If you travel, then you’ve probably been confronted with the confusing terminology thrown around by ticketing agents,…

What To Do If Your Flight Is Oversold

The airline industry has an inherent degree of unpredictability. While airlines do a mostly good job scheduling flights and filling them with passengers, things inevitably go wrong. Today, TPG Senior Points and Miles Correspondent Jason Steele looks at one of the more common problems in commercial aviation, and explains what to do when you have a ticket, but have no…

Singapore Airlines Price Glitch Causes Half-Price Business Fares

It’s safe to say Singapore Airlines has had better weeks. The Southeast Asian carrier is presently working to recoup its losses after a computer error in the global distribution system used by travel agencies caused about 900 business-class tickets from Australia to London to be sold at coach prices. Sold between Saturday, November 29 and Monday, December 1 by various online travel agencies in Australia, these…

Delta Announces New Airbus A350 and A330-900 Orders

In a blow to American aviation manufacturer Boeing, Delta announced yesterday that from 2017 to 2019, the airline will replace its older Boeing 747-400s and 767-300ERs with 25 long-haul A350-900s and 25 medium-haul A330-900neos from European-owned Airbus, which feature Rolls Royce engines, and are expected to save 20% per seat in operating costs. The retail cost of these 50 new…

JetBlue Adds Checked Bag Fees and More Seats, Loses Legroom

In a move designed to satisfy its shareholders rather than its customers, JetBlue will soon begin charging checked bag fees, and in mid-2016, will begin adding more seats to its popular Airbus A320s. Having seen the success, however controversial, of budget carriers who charge individual fees for everything from carry-on bags to seat assignments, JetBlue projects that…

7 Airline Policies that Punish Leisure Travelers

Airlines are in business to make money, but it’s important that they balance their bottom line with the comfort and satisfaction of their customers. Today TPG Senior Points & Miles Correspondent Jason Steele looks at some airline policies that are tipping that balance in the wrong direction. Last week I wrote about the effect of revenue-based frequent flyer…

8 Airline and DOT Rules Every Flyer Should Know

When doing business with airlines, the fine print in the contract of carriage can often mean headaches (generally for you, not for them). However, there are some rules designed to work in your favor, but they’ll only do you good if you know them. Today TPG Senior Points and Miles Contributor Jason Steele discusses some of those rules, and explains how…