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There’s no doubt that Uber has changed the way the world gets around. It’s made traveling in a new city more reliable and convenient, and getting to work a more affordable and enjoyable experience with $5 flat rates for using UberPool during commuting hours in NYC. Although you may be sharing your ride with a stranger (or two) when you ride with UberPool, it can definitely help bring the cost down. While, the product has been pretty popular with riders, it’s far from a being a hit with Uber drivers, who often avoid picking up UberPool passengers.

As a result, it seems the company has been “punishing” drivers for skipping out on these rides. According to reports from several drivers, Uber gives them a “time out,” locking them out of its system for up to 15 minutes if they turn down ride requests from UberPool riders, a service that is now available in at least 45 cities around the world.

UberPool is popular for riders, but
UberPool is popular for riders, but not so much for drivers.

So, why don’t drivers like UberPool? While Uber says the service makes more money for drivers because there’s less time in between rides, the drivers say they’ve experienced the opposite effect — because they have to go to different locations to pick people up, drivers say they have to work more and end up not making as much as they would with an UberX ride. Additionally, because there’s a lot of waiting around for other passengers, their driver ratings suffer.

What does this mean for riders and drivers in the future? It certainly reiterates the tense relationship between Uber and its drivers — Uber considers them to be independent contractors and not actual employees, but critics say that locking drivers out of the app because they don’t want to pick up UberPool riders is further evidence that Uber treats them as employees. For riders, UberPool can still be a cost-effective and easy way to get around — as long as someone will pick them up.

If you don’t already have an Uber account, you can sign up now to receive a free ride (up to $20), courtesy of TPG. When riding with Uber, don’t forget to sync a credit card with your account that will earn you the most in return, such as the Chase Sapphire Preferred which gives you 2x points on travel and the American Express Premier Rewards Gold which gives you 2x points on Uber rides.

Do you use UberPool? Is this information something that will deter you from using the service in the future?


Chase Sapphire Preferred® Card

Even after the introduction of the Chase Sapphire Reserve, the Chase Sapphire Preferred is still a fantastic choice if you want to avoid the Reserve’s $450 annual fee, earn 2x on all travel & dining and earn a 50,000 point sign up bonus.

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More Things to Know
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Named Best Credit Card for Flexible Travel Redemption - Kiplinger's Personal Finance, July 2016
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
Regular APR
16.49% - 23.49% Variable
Annual Fee
Introductory Annual Fee of $0 the first year, then $95
Balance Transfer Fee
Recommended Credit
Excellent Credit

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.