Chase Sapphire Reserve℠

Southwest Airlines’ Computer Glitch Causes FAA to Issue Ground Stop on Its Flights

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Update: As of 9:15am EST Thursday, Southwest’s website is back up and running. According to the carrier, most of the systems are back online this morning following yesterday’s outages. However, recovery will take some time, so if you’re flying with Southwest in the next few days, it’s best to call ahead and make sure there are no cancellations or delays. Southwest reportedly canceled or delayed 700 flights on Wednesday.

Southwest is having some issues today and travelers — already at the airport or trying to book trips online — are seeing the impact first-hand. According to Southwest, the airline “began experiencing intermittent performance issues earlier this afternoon with multiple technology systems as a result of an outage.”

An FAA ground stop was issued this afternoon for all Southwest Airlines flights. However, there are now several reports that the ground stop has been lifted at certain airports.

The homepage for the carrier is seeing the impact as well. It appears the issues are for all Southwest’s computers, causing massive delays in several major cities like Chicago, Dallas, Nashville and Baltimore.

Since I began to write this post, Southwest has added the ability for passengers to check their flight status and check in for flights from the homepage of its otherwise-dysfunctional website.

If you have a Southwest Airlines flight scheduled for today, it’s best to call the carrier to make sure it isn’t impacted by this issue before heading to the airport.

This situation is developing. Stay tuned for full details.

Chase Sapphire Preferred® Card

Apply Now
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Named Best Credit Card for Flexible Travel Redemption - Kiplinger's Personal Finance, July 2016
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR Regular APR Annual Fee Foreign Transaction Fee Credit Rating
N/A 16.24%-23.24% Variable Introductory Annual Fee of $0 the first year, then $95 0% Excellent Credit