Chase Sapphire Reserve℠

Don’t Worry If You Got an Ineligibility Postcard from Chase

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Update: Chase provided the following statement concerning this error:

We sent a letter to a limited group of customers in error. We apologize for the confusion and have or will automatically credit the bonus points for customers who qualified.

One of the biggest incentives to add a new card to your wallet is the sign-up bonus, so you can imagine how frustrating it might be to learn that you’re ineligible for an offer after you sign up and begin working toward your minimum-spend requirement. Well, that’s exactly what happened to some customers this week. When TPG reader Marc H. called Chase to confirm his eligibility, he was told that nearly 90,000 postcards went out in error informing cardholders that they’re ineligible for a bonus because they took advantage of a similar offer within the past two years.

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I called Chase as well, and the representative I spoke to explained that postcards dated May 12, 2016 were sent by mistake, so if you received one and you haven’t had the same card in the past, you should be good to go. The rep said that postcards were sent referencing three Chase cards: the British Airways Visa Signature Card, the Marriott Rewards Premier Credit Card and the United MileagePlus Explorer Card.

Here’s Chase’s standard policy regarding offer eligibility:

This product is not available to either (i) current Cardmembers of this credit card, or (ii) previous Cardmembers of this credit card who received a new Cardmember bonus for this credit card within the last 24 months.

If the above does not apply to your situation, you’re likely eligible for the offer you signed up for. It may make sense to send Chase a secure message from your account to confirm.

Did you receive a postcard in error?

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