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TPG reader Wissam sent me a message on Facebook to ask about Amex Platinum benefits:
“I had SPG Gold status from my Amex Platinum card, but for some reason I was recently demoted back to Preferred Guest. Did that benefit disappear?”
One valuable benefit of the Platinum Card and the Business Platinum Card from American Express is that you can get complimentary Gold status with Starwood Preferred Guest (as well as Hilton HHonors). However, each year around this time, I get emails from concerned cardholders like Wissam who have lost their status and are wondering whether the benefit has been discontinued. Fortunately, that’s not the case.
The benefit terms on both cards state that once you’ve enrolled in complimentary SPG status, you’ll keep it as long as you remain eligible (that is, as long as your account is open and in good standing). However, Starwood doesn’t know whether your Platinum card is still active; as far as they’re concerned, your status expires in March just like everyone else who hasn’t met the qualification requirements.
The solution is simple: You just have to call the Amex Platinum concierge each year and reactivate the benefit. It would be great if Amex could figure out a way to automate this, but calling only takes a few minutes, so it’s not a big hassle. Your Gold status should reappear soon after (it could be as little as a few minutes, and I wouldn’t expect it to take longer than a day).
Gold is the lowest tier of Starwood Preferred Guest elite status, but it gets you valuable perks like bonus points, space-available upgrades and late checkout. You also get access to Crossover Rewards, so you can earn Starpoints and enjoy a few other perks when you fly with Delta. There are other shortcuts to hotel elite status, but it’s great that the Platinum cards continue to offer it as a standard benefit.
For more on Amex Platinum benefits and Starwood elite status, check out these posts:
- Maximizing Benefits with the Amex Platinum Card
- 9 Reasons I Love My Amex Business Platinum Card
- The Award Traveler’s Guide to Starwood Preferred Guest
- How Can I Earn Starwood Gold Status Without Hotel Stays?
The Platinum Card® from American Express
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