This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Last month, we reported that Citi had finally simplified the 4th Night Free booking process, as part of its new partnership with the Aspire Lifestyles concierge service. In theory, it’s now easier to make 4th Night Free bookings, since you only need to speak to one representative to complete the entire process. 4th Night Fee is the Citi Prestige card’s single most valuable benefit, so this was big news for cardholders.

Unfortunately, while my first booking through Aspire seemed to go well, I later discovered that the agent hadn’t calculated my 4th Night Free rebate, and had initially determined that I wasn’t eligible since I had booked a hotel rate that included the fifth night free (fortunately this was just a misunderstanding — both the fourth and fifth nights are free). Based on the comments on this post, however, it was clear that readers were experiencing some issues as well, so I reached out to Citi to see what could be done.

I'll be getting my fourth and fifth nights free (including all meals) at the Hyatt Ziva Cancun.
I’ll be getting 50% off, plus my fourth and fifth nights free (including all meals) at the Hyatt Ziva Cancun.

Citi’s PR team responded right away, and I heard from a Citi Concierge manager a few hours later. It’s clear that Citi’s aware of the growing pains, and is working to improve the process. Still, for a $450 annual fee card, I’d rather not run into any kinks at all.

Citi Dedicated Concierge

In addition to improving the process for all cardholders, it looks like Citi’s working to accommodate some big spenders right away through a new program called “Dedicated Concierge.” Here’s what Citi shared with me about the new program: “We are excited to now offer a named concierge who can provide personalized, streamlined, consistent service. We’re looking forward to sharing more about this new benefit with our cardmembers in the coming months.”

It sounds like Dedicated Concierge is an invite-only program for now — I did get an invite directly from Citi Concierge, either because I’m a Citi Prestige power user, because I reached out to Citi’s PR team or perhaps a little bit of both. Either way, my experience has been very good with Gabriella so far. Here’s an early email I received from her below:

Screen Shot 2016-01-30 at 5.08.51 PM

Dedicated Concierge feels a bit like SPG’s Ambassador program — while I’ve grown to have an excellent relationship with my Starwood Ambassador, the experience felt a bit impersonal at first. Either way, this is a tremendous benefit for a credit card to offer — Amex’s Centurion card reportedly offers a similar perk, albeit for a $2,500 annual fee (though Amex’s concierges are presumably a bit better connected than those at Aspire Lifestyles).

Gabriella sounds more than qualified — from another intro email, it’s clear that she’s a well-traveled college grad, and even had experience as a concierge at Disney World, which is known for being pretty selective about its hires. She confirmed that she can help make dining recommendations and reservations, locate event tickets, book transportation, assist with flower and gift deliveries, and provide other services: “Whether you need anniversary reminders, a local dry cleaner, a list of child-friendly restaurants, a stroller rental or a magician for a birthday party, I can assist with multiple everyday (and not so everyday) requests.”

Bottom Line

Ultimately, it seems that Citi is aware that the concierge transition wasn’t entirely seamless, and is currently working to improve the booking process. Despite some initial challenges, the good news is that it’s still entirely possible to book 4th Night Free stays — while it might take a bit longer to lock in your stay right now than it will in a few weeks, getting hundreds of dollars back after a hotel stay is worth the effort. The Citi Prestige card is still worth its weight in gold, and if Dedicated Concierge turns out to be a solid, widely available offering, it’ll make Citi’s premium-fee card all the more valuable.

Did you receive an invitation to get set up with a Dedicated Concierge?

Citi Prestige® Card

While Citi announced some negative changes to this card back in July — including a lower sign-up bonus, the elimination of Admirals Club access and the end of the free rounds of golf benefit — one of its most valuable perks still remains, which is the 4th Night Free perk. This benefit alone can save you thousands of dollars a year if you use it to its full advantage.

Apply Now
More Things to Know
  • $250 Air Travel Credit each year, and receive a statement credit, up to $100 every 5 years, as reimbursement for your application fee for Global Entry or TSA Pre √®
  • 4th night hotel benefit for any hotel stay at hotels booked through the Citi Prestige® Concierge
  • Earn 40,000 bonus points after $4,000 in purchases made with your card in the first 3 months the account is open.
  • Points are redeemable for a $532 flight on any airline or $400 in gift cards.
  • Transfer points to a variety of travel loyalty programs from airlines to hotels.
  • Earn 3x points on Air Travel and Hotels
  • Earn 2x points on Dining at Restaurants and Entertainment
  • 1 ThankYou® Point per $1 spent on other purchases
Intro APR on Purchases
Regular APR
15.74%* (Variable)
Annual Fee
Balance Transfer Fee
Recommended Credit
Excellent Credit

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.